What are the responsibilities and job description for the Project Coordinator position at 3E?
SUMMARY:
The Gear Project Coordinator is a key role in ensuring that 3E’s Gear and lighting team delivers a seamless, professional, and customer-focused experience. This position provides inside sales support for our Geart projects and customers.
By serving as the operational link between customers, technicians, and sales leadership, this role ensures jobs run smoothly, communication stays proactive, and customers receive timely updates and accurate documentation including Operation and Maintenance Manuals and Submittals. The primary focus is delivering an exceptional customer experience and enabling sales leadership to focus on growth and strategic initiatives.
MINIMUM QUALIFICATIONS:
- Associates degree in Electronics or equivalent work experience
- 1 year of customer service experience
- Familiarity with Office Suite
- Be able to write and speak in English
PREFERRED QUALIFICATIONS:
- Multi-tasking abilities are a must
- Ability to work in a fast paced environment
- Organized and prompt
- Ability to work in a team to accomplish common goals
WORKING CONDITIONS:
Working conditions will be standard to an office environment with time spent on the production floor.
ESSENTIAL JOB FUNCTIONS:
- Provide accurate Submittals and Operation Manuals when required
- Manage the order process from intake to completion with accuracy and timeliness
- Provide proactive communication with customers before, during, and after an order/service work
- Deliver polished submittals-O&M’s, reports, job summaries, and close-out documentation promptly
- Serve as a point of contact for Flex Set-related order questions and escalate issues as needed to specialist
- Track and follow through on open issues and orders to ensure resolution and customer satisfaction
- Identify recurring challenges and recommend process improvements to enhance better service to our customer base
Inside Sales Support
- Generate quotes and assist with order entry for service opportunities and key accounts
- Communicate with vendors and purchasing to track orders and provide customer updates
NOTE:This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.
We are an Equal Opportunity Employer - Disability | Veteran
Job Type: Full-time
Pay: $50,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $50,000 - $52,000
