What are the responsibilities and job description for the Inside Sales Representative position at 3C Industrial LLC?
POSITION SUMMARY
The Inside Sales Representative supports the company's industrial sales operations by managing inbound and outbound sales communications, qualifying leads, preparing quotes, and maintaining strong relationships with existing customers. This role works closely with Outside Sales, Sales Management, and Operations to ensure a smooth customer experience, achieve sales goals, and contribute to regional profitability.
ABOUT THE COMPANY
3C Industrial is a leading provider of industrial compressed air solutions across Texas. We specialize in delivering high-quality air compressors, air treatment products, and customized services that enhance operational efficiency for our clients. Our commitment to excellence is reflected in our distinguished customer service and reliable equipment offerings. With a team of dedicated professionals, we strive to create an efficient, dependable, and innovative future for our customers.
KEY RESPONSIBILITIES
- Handle inbound customer inquiries via phone, email, and online channels
- Proactively make outbound calls to existing and prospective customers to generate sales opportunities
- Prepare and follow up on quotes, proposals, and bids in coordination with Outside Sales
- Support the sales team with lead qualification and appointment setting
- Track customer interactions in CRM and maintain accurate sales records
- Assist in upselling and cross-selling products and services to current customers
- Collaborate with operations to ensure order accuracy and timely delivery
- Maintain comprehensive product knowledge
QUALIFICATIONS
- High school diploma or equivalent (associate or bachelor's degree preferred)
- 2 years of sales or customer service experience in an industrial or B2B environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to work effectively in a fast-paced team environment
- Technical aptitude for learning industrial equipment applications
BENEFITS: Health, dental, and vision insurance, life insurance, IRA retirement plan with company contribution, paid vacation and holidays, ongoing sales and product training
PHYSICAL REQUIREMENTS:
- Regularly required to stand, walk, and sit for extended periods, especially during meetings, presentations, and while operating a vehicle.
- Occasionally required to climb, balance, stoop, kneel, or crouch during site visits or equipment inspections.
- Ability to lift and carry items up to 25 pounds, such as promotional materials, product samples, or equipment
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 3C Industrial recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.