What are the responsibilities and job description for the Operations & Client Success Manager position at 360clean of Roanoke - 8322?
Benefits:
- Commission Opportunity
- Fuel stipend
- Company computer & phone
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Operations & Client Success Manager
About Us:
We’re a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence.
We’re a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence.
About the Role:
As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.
As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.
This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It’s a leadership position with a hands-on element, you’ll be out in the field, interacting with clients, and ensuring standards are met.
Responsibilities:
· Oversee day-to-day cleaning operations, crew assignments, and shift coverage
· Conduct and document quality control inspections
· Maintain 95% staffing coverage and ensure timely issue resolution
· Communicate directly with clients, address concerns, and track satisfaction
· Manage hiring, onboarding, and staff performance
· Track operational KPIs and report progress weekly
· Support new account onboarding and transition of contracts into operations
Qualifications:
Qualifications:
· 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)
· Strong organizational and communication skills
· Problem-solver with the ability to manage competing priorities
· Reliable transportation required
· Must pass background and reference checks
Schedule:
Choice of
Sunday–Thursday
Monday–Friday
Shift options: 3pm–10:30pm, 4pm–11:30pm, or 5pm–12:30am
Must be available between 7–10am for rare emergencies
Choice of
Sunday–Thursday
Monday–Friday
Shift options: 3pm–10:30pm, 4pm–11:30pm, or 5pm–12:30am
Must be available between 7–10am for rare emergencies
Who Thrives Here:
· Leads with integrity and takes ownership of outcomes
· Thrives in fast-paced, people-first environments
· Communicates clearly and directly — even under pressure
· Holds themselves accountable without needing micromanagement
· Cares about delivering consistent quality to every client
Compensation:
Compensation:
- Base Salary: $45,000/year
- Health Stipend: $3,000/year ($250/month)
- OTE Range: $55,000–$60,000 (Base Commission Bonus)
Application Instructions:
To apply, please send:
1. Your resume
2. A short written note introducing yourself and sharing why this role excites you
3. A 2-minute on-camera video: (required)
We’d love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share:
To apply, please send:
1. Your resume
2. A short written note introducing yourself and sharing why this role excites you
3. A 2-minute on-camera video: (required)
We’d love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share:
• A brief overview of your professional background
• Why you’re excited about this role
• What makes you a strong fit for our team
How to submit:
1. Record a video no longer than 2 minutes.
2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).
3. Include the link in your application or email it to mcash@360clean.com & tshaw@360clean.com along with your resume.
Don’t worry about making it perfect, focus on being clear, authentic, and confident. We’re excited to meet you!
Send all materials to mcash@360clean.com And tshaw@360clean.com with the subject line: “Operations & Client Success Manager – [Your Name]”.
Salary : $45,000 - $53,000
