Operations And Client Success Manager

About Us:

We’re a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence.

About the Role:

As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.

This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It’s a leadership position with a hands-on element, you’ll be out in the field, interacting with clients, and ensuring standards are met.

Responsibilities:

· Oversee day-to-day cleaning operations, crew assignments, and shift coverage

· Conduct and document quality control inspections

· Maintain 95% staffing coverage and ensure timely issue resolution

· Communicate directly with clients, address concerns, and track satisfaction

· Manage hiring, onboarding, and staff performance

· Track operational KPIs and report progress weekly

· Support new account onboarding and transition of contracts into operations

Qualifications:

· 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)

· Strong organizational and communication skills

· Problem-solver with the ability to manage competing priorities

· Reliable transportation required

· Must pass background and reference checks

Schedule:

Choice of

Sunday–Thursday 

Monday–Friday 

Shift options: 3pm–10:30pm, 4pm–11:30pm, or 5pm–12:30am 

Must be available between 7–10am for rare emergencies

Who Thrives Here:

· Leads with integrity and takes ownership of outcomes

· Thrives in fast-paced, people-first environments

· Communicates clearly and directly, even under pressure

· Holds themselves accountable without needing micromanagement

· Cares about delivering consistent quality to every client

Compensation: 

• Base Salary: $45,000/year
• Health Stipend: $3,000/year ($250/month)
• OTE Range: $55,000–$60,000 (Base Commission Bonus)
• PTO

Application Instructions:

To apply, please send:

1. Your resume

2. A short written note introducing yourself and sharing why this role excites you

3. A 2-minute on-camera video: (required)

We’d love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share:

 • A brief overview of your professional background

 • Why you’re excited about this role

 • What makes you a strong fit for our team

How to submit:

 1. Record a video no longer than 2 minutes.

 2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).

 3. Include the link in your application or email it to mcash@360clean.com & tshaw@360clean.com along with your resume.

Don’t worry about making it perfect, focus on being clear, authentic, and confident. We’re excited to meet you!

Send all materials to mcash@360clean.com And tshaw@360clean.com with the subject line: “Operations & Client Success Manager – [Your Name]”.