Scheduling Associate

Overview

This position is responsible for creating all medical schedules, confirming patient visits, and reviewing schedules with facilities for multiple locations.

Responsibilities

• Creation of schedules for all clinical specialties.
• Maintains rotation of facilities and patients visits to ensure providers are scheduled appropriately.
• Schedules multiple specialties at multiple locations with multiple providers.
• Obtains physician orders to treat patients.
• Stays current with EMR functionality and processes.
• Work under time restraint and follow a multiple step process from start to finish.
• Responsible for using electronic health record system.
• Checking eligibility for every scheduled resident and submitting prior authorization when applicable.
• Follow up with facilities and field staff through email and telephone communications.
• Assist with daily operations.
• Adhere to policy changes and improvements.
• Demonstrate excellent customer service.
• Must be able to work in a high-volume environment with multiple locations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Minimum High School Diploma required, college degree or experience preferred.
• Front or back office medical experience required (optometry, podiatry, and/or audiology office experience a plus)
• Electronic Medical Records experience required.
• Medical scheduling experience required.
• Critical thinking/Solutions-based skills required for a time sensitive environment.
• Strong time management skills
• Ability to multi-task and work within a fast-paced environment
• Strong attention to detail
• Must be deadline driven and have a sense of urgency.
• Must have excellent communication skills both written and oral.
• Proficiency with Microsoft Office Suite required.
• Strong computer skills with Excel, Word, Outlook

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.