What are the responsibilities and job description for the Head of Technical Customer Service position at 360 SOC, Inc.?
Company Description
360 SOC, headquartered in Phoenix, Arizona, is a U.S.-based cybersecurity firm specializing in Managed Detection and Response (MDR) and Security Operations Center as a Service (SOCaaS). The company offers services such as MDR, SIEM, SOAR, UEBA, EDR, NDR, and Mobile App Support. 360 SOC has been recognized in the industry and has completed the SOC 2 Type II examination.
Role Description
This is a full-time on-site role for a Head of Technical Customer Service at 360 SOC, located in Phoenix, AZ. The role involves overseeing technical customer service operations, ensuring high-quality support for clients, developing service strategies, and leading a team of technical support specialists in resolving customer issues.
Qualifications
- Technical customer service experience
- Knowledge of cybersecurity and MDR services
- Experience in managing a team of technical support specialists
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Certifications in relevant technical areas (e.g., CompTIA Security , CISSP) are a plus
- Bachelor's degree in Computer Science, Information Technology, or related field