Sr IT Manager

Crane Aerospace and Electronics has an exciting opportunity for a SR IT Manager. This is an on-site role and can be located either at our Lynnwood, WA location or our Burbank, CA location. About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Lynnwood Location: This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Burbank Location: Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Job Summary: The Senior IT Operations Manager A&E will be responsible for overseeing and managing IT operations with respect to service desk, identity and access management and end point configurations to ensure proper support for users of IT services while meeting all requirements for compliance and controls. In addition, the Senior Manager will be primarily responsible for managing procurement operations as it relates to IT equipment and services. This role involves detailed planning, managing multiple teams and projects and collaboration with various departments to support the company’s goals and objectives. Essential Functions: Oversee IT Service Desk Operations: Manage the day-to-day operations of the IT service desk and computer support department, ensuring the customer satisfaction. Oversee Identity and access management operations: Manage the day-to-day operations of all aspects of Identity and Access management in compliance with Crane policies and procedures. Configuration Management: Oversee management of all aspects of configuration management for all end point devices including desktops, laptops, mobile devices, and other computing devices. Team Leadership: Lead and mentor a team of IT professionals, providing guidance, training, and performance evaluations. Project Management: Oversee IT projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards. Vendor Management: Manage relationships with external vendors and service providers to ensure the best value and service; contracts, purchasing and invoice management. Performance Monitoring: Monitor and analyze team performance metrics to identify areas for improvement and implement necessary changes. Minimum Qualifications: Experience: 8 experience in IT Operations, with at least 3 years in a supervisory or managerial role. Knowledge: Working knowledge of IT end points and configurations both physical and cloud based. Proficiency in ITIL and other IT management frameworks. Skills/Abilities: Demonstrated problem solving skills; Excellent verbal and written communication, and interpersonal skills; Strong customer service skills; Demonstrated ability to develop, build and configuration management processes; Demonstrated ability to identify process improvement opportunities; Ability to successfully complete multiple concurrent assignments with varying priorities; Ability to learn and apply leading methods, and associated tools. Education/Certification: Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree is preferred. Leadership Skills: Proven ability to lead and motivate a team, with excellent communication and interpersonal skills. Problem-Solving: Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. Project Management: Experience in managing IT projects, with a track record of successful project delivery. Security Knowledge: In-depth understanding of IT security principles and best practices. Preferred Qualifications: Experience working with Sailpoint, ServiceNow and similar tools ITIL certification Working Conditions: Standard office environment Work requires substantial visual concentration on detail Working conditions are normal for a manufacturing environment. Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE. May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes. Flexible and willing to work overtime and weekends as needed Requires up to 30% travel to support customers Top Benefits: As a team member at Crane Aerospace and Electronics, you’ll enjoy: Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month. Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year. 401k Retirement Plan: 401k plan with company match Education Reimbursement: eligible after 90 days of employment You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. Salary Range: 163,220.40 - 205,199.90 USD Annual. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.