Hotel Sales & Catering Coordinator

Job Title: Sales & Catering Coordinator
Property: Hilton Garden Inn Virginia Beach Oceanfront
Employment Type: Part-Time, Hourly
FLSA Classification: Non-Exempt
Pay Rate: $19-21 per hour
Department: Sales & Catering
Reports To: Director of Sales / Event Manager
Work Location: Virginia Beach, VA (On-Site)

ABOUT THE ROLE
The Hilton Garden Inn Virginia Beach Oceanfront is seeking an organized, personable, and detail-oriented Sales & Catering Coordinator to support our Sales and Events team on a part-time basis. In this role, you’ll serve as a key point of contact for clients and internal teams — helping keep leads moving, events on track, and clients feeling well cared for from first inquiry through final execution.
This is an excellent opportunity for someone who thrives in a fast-paced hospitality environment and wants to grow their knowledge of hotel sales and event operations alongside a collaborative, guest-focused team.

JOB DESCRIPTION
    Answer incoming sales and catering calls promptly and professionally, capturing lead information and routing inquiries to the appropriate team members
    Follow up on incoming leads in a timely manner and distribute them to the appropriate Sales Manager or Event Manager
    Schedule and confirm property tours for prospective clients, coordinating logistics with relevant departments as needed
    Assist Event Managers in the preparation, distribution, revision, and filing of Banquet Event Orders (BEOs)
    Support client communication throughout the sales and planning process, including confirmations, reminders, change requests, and follow-ups
    Maintain accurate and up-to-date records of leads, inquiries, and client activity within the sales system
    Assist with the preparation of event proposals, contracts, and client correspondence under the direction of Event Managers
    Coordinate communication between Sales, Catering, Food & Beverage, and Front Office to support seamless event delivery
    Perform general administrative support for the Sales & Catering department as assigned

WHY SHAMIN HOTELS
Shamin Hotels is one of the largest and fastest-growing hospitality companies in the Mid-Atlantic region. As a family-owned company, we believe our team members are our greatest asset. Everything we do is guided by our core values:
Teamwork — We succeed together, every role, every shift, every guest.
Integrity — We do the right thing, even when no one is watching.
Excellence — We set the standard in hospitality every single day.
Innovation — We constantly seek smarter, better ways forward.
Passion — We love what we do, and our guests can feel it.
Family — Our people are our culture and our competitive advantage.

BENEFITS & PERKS
    Competitive hourly pay: $20.00/hour
    On-the-job training including Hilton brand standards and sales systems
    Career growth opportunities within a growing regional hotel portfolio
    Work steps from the Virginia Beach boardwalk

Go Hilton Team Member Travel Program — As a Hilton team member, you’ll have access to Go Hilton, one of the hospitality industry’s most valued team member perks. Go Hilton provides deeply discounted room rates at thousands of Hilton properties worldwide for you, your family, and your friends. Whether it’s a weekend getaway or a dream vacation, Go Hilton makes the world more accessible to the people who make hospitality happen every day.

Shamin Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

QUALIFICATIONS
Prior experience in a hotel, hospitality, or event coordination setting preferred
Strong verbal and written communication skills with a polished, professional phone presence required.
Highly organized with the ability to manage multiple priorities, meet deadlines, and follow through on details without close supervision
Proficiency in Microsoft Office Suite (Outlook, Word, Excel); experience with Delphi/PEP or a comparable hotel sales CRM is a plus — training provided for the right candidate
Ability to work both independently and as part of a team in a service-oriented environment
Positive, solutions-oriented attitude and genuine commitment to delivering exceptional guest and client experiences
Flexible availability to support business needs, including occasional evenings or weekends as required by event volume
High school diploma or equivalent required; coursework in hospitality management, business, or communications is a plus

Salary : $19 - $21