What are the responsibilities and job description for the Customer Success Manager position at 31 Talent?
Our client, a Series C, AI Software company is looking for a talented Customer Success Manager to join their team in NYC. This organization has raised of $100M in the past year, and is growing at an extremely fast pace across the globe!
MUST HAVE experience as a CSM/Account Manager for a Software/SaaS company!!
In this role this individual will be joining an already existing Customer Success team ranging from CSM Leaders, to more junior level enablement professionals. The product you will be representing is complex, and the role itself will span across onboarding, enablement, adoption, and retention.
This is an extremely client facing position, and the right candidate will be extremely communicative, and enjoys navigating high level clients through all stages of product integration.
This role is a 5 day a week, ONSITE position. Growing together as a unit is extremely important to this group.
The role and requirements:
-- 3-5 years of high level Customer Success Management / Account Management experience for a Software/SaaS organization
-- Comfortable managing all post sales interactions ranging from, onboarding, adoption, renewal/retention, expansion, and more
-- Extremely client facing
-- Experience interacting with high level clientele
-- Excellent communications skills, written, verbal, and interpersonal
-- Having any experience working with Compliance, Legal, or any other Regulated industry is a major plus
If this sounds like you, please apply within!!
Salary : $100 - $160