Service Desk Engineer

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Job Title: Service Desk Engineer Role Summary: Are you a tech-savvy problem-solver who thrives on tackling complex IT challenges? Triumph is looking for a Level 2 IT Support Engineer to join our fast-paced Service Desk team. In this role, you'll be the go-to expert for escalated technical issues, a mentor to junior staff, and a trusted partner to executive-level users. If you're ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you. Day in the Life: No two days are the same! You'll dive into a mix of hands-on troubleshooting, working directly with our leadership team, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating with teams across the organization, you'll be right at the heart of keeping Triumph running smoothly. What You’ll Be Doing: Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking Manage and support endpoints using Intune and JAMF Deliver white-glove support to C-Suite and executive team members Serve as a technical escalation point and mentor for Level 1 engineers Maintain accurate documentation of incidents, fixes, and procedures Improve ITIL-based processes for incident, problem, and change management Respond to critical issues as part of an on-call rotation Collaborate with infrastructure, security, and application teams Identify and drive opportunities to enhance IT service delivery What Makes You a Great Fit: Bachelor’s degree in IT or related field – or equivalent hands-on experience 3 years in technical support, with at least 2 years at a Tier 2 level Experience supporting users both in-person and remotely in a corporate environment Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking Previous experience mentoring or guiding junior team members Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and SharePoint Excellent troubleshooting and communication skills Proven ability to work independently, manage priorities, and stay calm under pressure Must be able to travel occasionally within a 20-mile radius of our corporate office Apply now and take the next step in your career. We’re excited to meet you! We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS Triumph is a financial and technology company focused on payments, factoring, intelligence and banking. We are pioneering solutions that serve the transportation industry. Through the Triumph brand, our customers gain unrivaled efficiency, transparent and secure transactions, and improved access to working capital. Through TBK Bank, we provide personal and business banking solutions that strengthen local communities and fortify our transportation business. We create value by driving businesses and communities of all sizes toward the future. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. As a member of the Triumph team, you’re at the heart of an innovative, forward-thinking company that values collaboration, creativity and continuous learning. You’re not just an employee — you’re part of a team shaping the future. Being part of Triumph means striving for excellence while delivering with humility. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: Transparency Respect Invest for the future Unique is good Mission is more than money People make the difference Humility FOCUS ON SERVING OTHERS At Triumph, we strive to do the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is centered on four areas: Advocating for safety and justice Providing access to basic needs Supporting families Transforming communities