Logistics Manager

Three Tone Enterprise is seeking a Logistics Operations Manager to oversee and grow our operation. We ship freight to customers nationwide, and every load has to arrive on time, in full and on budget. In this role, you’ll manage outbound shipping operations from order to proof of delivery: you’ll oversee shipment planning and scheduling, build and manage a reliable carrier network, lead the logistics team, control freight costs, and track the results that show how well we’re performing. Your work directly affects on-time delivery, freight spend, customer satisfaction and the efficiency of our operation.

This role is ideal for an experienced logistics professional who has led operations and knows how to keep a high-volume shipping operation running smoothly. You’re comfortable managing people, carriers and customers, you make decisions based on data, and you stay calm when a shipment goes sideways. You’re organized and proactive, you build processes that work, and you take ownership of results.

You’ll thrive here if you like ownership and a fast pace, and want to help a growing company build and scale its logistics operation.

Key Responsibilities:

• Oversee day-to-day logistics operations, including shipment planning, carrier sourcing, dispatch, tracking and carrier payment.
• Lead, train and coach logistics coordinators and dispatch staff, setting daily priorities and holding the team accountable.
• Develop and maintain standard operating procedures for order processing, scheduling, dispatch, tracking and documentation.
• Plan and schedule outbound shipments based on purchase orders, delivery appointments and facility requirements.
• Secure delivery appointments and manage changes or reschedules with customers and receiving facilities.
• Build and maintain a reliable network of box-truck, LTL and truckload carriers, including local drivers and owner-operators, to secure consistent capacity.
• Work with third-party logistics providers when needed to cover hard-to-serve lanes or peak volume.
• Vet and onboard carriers, verifying operating authority, insurance, safety ratings and FMCSA compliance.
• Negotiate rates, accessorials and terms with carriers to control freight costs.
• Use load boards and tracking tools, including Trucker Tools, to find capacity and provide real-time visibility.
• Ensure drivers receive complete load details, including pickup times, delivery appointments, site instructions and paperwork requirements.
• Monitor every shipment from pickup through delivery and keep customers and internal teams updated on status.
• Serve as the escalation point for late pickups, missed appointments, refusals, shortages, damage, detention and claims, and put fixes in place to prevent repeat issues.
• Ensure rate confirmations, carrier agreements, bills of lading and proof of delivery are complete and accurate for every load.
• Confirm delivered quantities match the order and paperwork is complete, so customer invoicing and carrier payments stay accurate.
• Audit carrier invoices against agreed rates and accessorials before payment.
• Track and report performance, including on-time delivery, cost per load, total freight spend and carrier performance, and take action to improve results.
• Track carrier performance and move freight away from carriers who don’t meet expectations.
• Plan ahead for seasonal peaks so carrier capacity is ready when volume rises.
• Maintain accurate shipment, carrier and customer records in our TMS, CRM or tracking sheets.

Qualifications:

• Proven ability to lead logistics operations, with a focus on service, accuracy and cost control.
• Strong negotiator who secures fair rates and holds carriers to their commitments.
• Excellent phone and written communication, comfortable working with carriers, drivers, customers, receiving facilities, internal teams and leadership.
• Calm under pressure and quick to solve problems when shipments go sideways.
• Highly organized and detail-oriented, able to oversee many active shipments at once.
• Comfortable working with data to track costs and performance and to report results.
• Self-starter who builds processes and follows through without needing to be chased.
• Proficiency with load boards, TMS or CRM platforms, and spreadsheets (Excel or Google Sheets).

Requirements:

• 3–5 years of experience in logistics, transportation, dispatch or freight operations.
• Experience leading, training or supervising team members.
• Hands-on experience managing shipments from order through delivery and carrier payment.
• Experience negotiating rates with carriers and owner-operators.
• Working knowledge of carrier compliance, including operating authority, insurance, safety ratings and FMCSA requirements.
• Disciplined about keeping shipment, carrier and customer records current.
• High school diploma or equivalent required. A degree in Logistics, Supply Chain, Business or a related field is a plus.
• Ability to work on-site in Katy, TX.

Preferred:

• Shipper-side logistics experience with a manufacturer, distributor or consumer goods company.
• Experience shipping to large retail or e-commerce distribution centers, including appointment scheduling and compliance requirements.
• An existing network of reliable carriers, local drivers and owner-operators nationwide.
• Experience shipping beverages or other heavy consumer goods.
• Experience with DAT, Truckstop, Highway, Trucker Tools or similar load board, tracking and carrier-vetting tools.