Operations Manager

What You'll Do

Operations & Logistics

•    Oversee High Point Fair orders — payments, shipping, follow-ups, and replacements

•    Manage warehouse deliveries, returns, replacements, and refunds

•    Schedule and coordinate furniture deliveries for projects and inventory

•    Work closely with the Warehouse Manager to maintain inventory levels and ensure timely restocking

•    Open accounts with new vendors and keep vendor information current

•    Order and restock office and warehouse supplies

Administration & Coordination

•    Monitor and respond to the company's general email account

•    Schedule vendor appointments, meetings, and internal/external events

•    Welcome and assist walk-in clients, ensuring a professional in-store experience

•    Oversee online sales — prompt responses and accurate order fulfillment

Financial Management & Bookkeeping

•    Generate invoices for furniture and accessories based on design team input

•    Handle bookkeeping tasks: data entry, account reconciliation, and basic financial statements

•    Submit monthly sales tax reports and documentation to the company's accountant

•    Follow up on open invoices and outstanding bills to ensure timely collection and payment

Inventory & Purchasing

•    Manage and reorder inventory items as directed by Principals

•    Coordinate with the Warehouse Manager on stock levels and purchasing needs

•    Maintain organized records of all purchase orders, shipments, and returns

What We're Looking For

•    Experience in operations, or a similar administrative role

•    Strong bookkeeping or financial administration skills

•    Highly organized with excellent attention to detail

•    Proactive and solutions-oriented — you manage problems before they escalate

•    Comfortable managing multiple priorities in a fast-paced environment

•    Proficiency in Microsoft Office

•    Proficiency in QuickBooks Online

•    Experience with invoicing

•    Fluent in English — bilingual (English/Spanish or English/Portuguese) is a plus

•    Must be authorized to work in the United States