Verification Specialist

Social Security Card (SSC) Review Associate

Pay: $24.40 hr

Assignment Dates: November 21, 2026 – January 29, 2027

Location: Bentonville, AR

Employment Type: Freelance / Full-Time

Schedule: 40 hours per week, onsite

Potential Extension: Yes

Position Overview

We are seeking an engaged, detail-oriented associate to support a Social Security Card (SSC) review process for driver onboarding and identity verification.

This role is responsible for reviewing sensitive documentation submitted by drivers, identifying potential discrepancies or exceptions, accurately documenting review outcomes, and taking appropriate action based on established procedures.

The ideal candidate has experience in document review, compliance operations, identity verification, fraud prevention, or similar operational environments. Strong attention to detail, sound judgment, and the ability to handle confidential personal information are essential.

Responsibilities

• Review Social Security Card documentation and related information in accordance with established procedures.
• Evaluate submitted documents for completeness, validity, discrepancies, restrictions, and potential issues.
• Accurately document review decisions and supporting information in internal systems.
• Categorize cases and determine appropriate next steps, including approval, additional review, or escalation.
• Perform manual and exception-based reviews when automated processes cannot reach a determination.
• Escalate complex, unclear, or higher-risk cases to the appropriate teams.
• Work with multiple dashboards and internal systems simultaneously to manage assigned cases.
• Collaborate with Compliance, Trust & Safety, Operations, and other internal partners to resolve cases.
• Maintain confidentiality when handling sensitive personal and identity-related information.
• Meet established productivity, accuracy, and quality expectations.
• Assist with process documentation, quality reviews, reporting, and other operational needs.

Required Qualifications

• 2 years of experience in document review, compliance operations, customer support, investigations, claims support, fraud operations, or a similar role.
• Exceptional attention to detail and ability to consistently follow established procedures.
• Strong analytical and problem-solving skills.
• Ability to identify discrepancies and determine when additional review or escalation is necessary.
• Experience handling sensitive and confidential personal information (PII).
• Strong written and verbal communication skills.
• Strong computer skills, including email, data entry, and navigating multiple systems or dashboards.
• Experience with case management systems or similar operational platforms.
• Ability to work independently while meeting productivity and quality expectations.

Preferred Qualifications

• Experience reviewing identity or employment-related documentation.
• Background in compliance, identity verification, fraud prevention, investigations, or Trust & Safety.
• Experience working with exception-based or manual review queues.
• Experience supporting delivery, marketplace, or driver operations.
• Beginner/intermediate Excel skills.
• Experience identifying trends and recommending process improvements.

Key Competencies

• Attention to Detail: Consistently identifies discrepancies and accurately documents review decisions.
• Sound Judgment: Applies established procedures and recognizes when cases require escalation.
• Confidentiality: Appropriately handles sensitive personal and identity-related information.
• Accuracy: Maintains strong review quality while meeting productivity expectations.
• Communication: Clearly documents findings and communicates effectively with internal partners.

Additional Assignment Details

• Full-time, 40 hours per week.
• Onsite position in Bentonville, AR.
• No expected overtime.
• Must have completed an ISA background check.
• Must be comfortable reviewing highly sensitive personal information to determine document validity.
• Must be able to navigate multiple dashboards and systems simultaneously.
• Assignment has potential for extension beyond the initial contract period.