What are the responsibilities and job description for the Market Research Specialist position at 24 Seven Talent?
This is a W2 contract opportunity
Hours: 40/week
Location: Hybrid (3 days in Plymouth, MN)
JOB SUMMARY
The Market Survey Specialist will be responsible for executing a broad range of surveys and online activities. The Specialist will work directly with internal clients to assess needs and manage execution of projects which include survey programming, survey analysis, and reporting writing. This role will support several people on the team and collaborate with a few other survey and CX experts in the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Execute research projects on the Qualtrics platform. Understand objectives, collaborate on drafting a survey, program, create dashboards as needed, conduct basic survey analysis, and create basic research reports.
- Manage the day to day needs of several owner communities on the Qualtrics platform including panel management, incentive management, and survey deployment.
- Be the team’s subject matter expert on all aspects of our use of Qualtrics. Update or create process documentation as needed.
- Be knowledgeable on the basics of all the Customer Satisfaction surveys, executing some basic tasks to support CX programs, helping colleagues access dashboards and get answers to their questions.
SKILLS & KNOWLEDGE
- BS/BA degree
- Experience with Qualtrics for survey execution, or experience on a similar platform and ability to learn a new platform.
- Experience in a business environment
- Self motivated and able to work effectively in a fast paced culture
- Process oriented, ability to manage multiple projects and streamline process.