What are the responsibilities and job description for the Customer Service Representative CSR position at 24/7 Plumbing Sewer & Water?
Customer Service Representative (CSR) – Invoicing & CollectionsFull-Time | Office PositionWe are looking for a reliable, detail-oriented Customer Service Representative (CSR) to join our team. This role is responsible for handling customer communication, invoicing, and collections while delivering excellent service and maintaining strong client relationships.Responsibilities:Answer incoming customer calls and emails professionallyCreate and send accurate invoices in a timely mannerProcess payments and apply them correctlyFollow up on past-due accounts and manage collectionsMaintain customer account records and notesCoordinate with office staff and technicians to ensure accurate billingResolve billing questions and discrepanciesQualifications:1–3 years of customer service or office experienceExperience with invoicing and collections preferredStrong phone communication skillsOrganized and detail-orientedComfortable discussing payments and past-due balancesProficient in Microsoft Office and basic accounting softwarePositive attitude and team playerFamiliar with Service Titan is a plusWhat We Offer:Competitive pay (based on experience)Stable, full-time positionSupportive team environmentOpportunity for growth401K, Full medical benefits, Life Insurance If you are dependable, professional, and comfortable managing billing and collections, we’d love to hear from you!
Salary : $25 - $35