What are the responsibilities and job description for the Front Desk Manager position at 24-7 Hotel Management?
Job Summary:
The Front Desk Manager is responsible for overseeing all front office operations (with Breakfast Operations Oversight) to ensure exceptional guest experiences aligned with Hilton brand standards. This role also includes supervising and coordinating breakfast operations to maintain quality, cleanliness, and guest satisfaction.
The Front Desk Manager is responsible for overseeing all front office operations (with Breakfast Operations Oversight) to ensure exceptional guest experiences aligned with Hilton brand standards. This role also includes supervising and coordinating breakfast operations to maintain quality, cleanliness, and guest satisfaction.
Key Responsibilities:
Front Desk Operations
- Manage daily front desk activities, including check-in/check-out, reservations, and guest services
- Ensure compliance with Hilton brand standards, policies, and procedures
- Train, coach, and supervise front desk team members
- Handle guest concerns, complaints, and service recovery professionally
- Monitor room inventory, availability, and coordinate with housekeeping
- Maintain accurate guest records, billing, and cash handling procedures
- Drive guest satisfaction scores (e.g., SALT/Medallia) and implement improvements
Guest Experience & Service Excellence
- Lead by example in delivering outstanding hospitality
- Recognize and engage Hilton Honors members appropriately
- Ensure consistent communication between departments (housekeeping, maintenance, breakfast team)
Breakfast Operations Oversight
- Supervise breakfast staff to ensure timely setup, replenishment, and breakdown
- Maintain brand standards for food presentation, cleanliness, and food safety
- Monitor inventory levels and coordinate ordering of breakfast supplies
- Ensure compliance with health and safety regulations
- Control food cost and minimize waste
- Address guest feedback related to breakfast service promptly
Administrative & Leadership Duties
- Prepare schedules and manage labor costs effectively
- Conduct regular team meetings and training sessions
- Maintain logs, reports, and documentation for daily operations
- Support audits, inspections, and brand compliance reviews
Qualifications:
- Previous hotel front office or supervisory experience required
- Strong leadership, communication, and problem-solving skills
- Knowledge of hotel systems (e.g., OnQ or similar PMS preferred)
- Ability to multitask in a fast-paced environment
- Flexible schedule, including weekends and holidays
Key Skills:
- Guest service excellence
- Team leadership and training
- Conflict resolution
- Operational efficiency
- Attention to detail
Salary : $40,000 - $45,000