What are the responsibilities and job description for the Room Attendant - Housekeeping position at 24-7 Hotel Management?
Job Description:
The Room Attendant is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience with regard to the cleanliness of the hotel, whether that be in guest rooms or common areas.
The Room Attendant is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience with regard to the cleanliness of the hotel, whether that be in guest rooms or common areas.
Job Requirements:
• Complete all brand required training
• Complete all required Safety & Health training
• Maintain cleanliness of all spaces within the hotel
• Make beds in guest rooms.
• Replenish supplies such as drinking glasses, writing supplies, and bathroom supplies in guest rooms
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker
• Rooms, and other work areas as instructed
• Clean rugs, carpets, upholstered furniture and draperies using vacuum cleaner
• Dust furniture and equipment
• Polish metalwork, such as fixtures and fittings
• Wash walls, ceilings, woodwork, windows, door panels, and sills
• Empty wastebaskets, and empty and cleans ashtrays
• Transport trash and waste to disposal area
• Replace light bulbs
• Abide by the recommended safe handling instructions as found on the Safety Data Sheets (SDSs) when using chemicals
• Perform any job-related duties as requested by supervisor
Necessary Skills:
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Ability to carry out specific oral or written instructions (frequently following a repetitive structured routine)
• Willingness and ability to adapt as necessary to meet business demands
• Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Ability to communicate effectively in both verbal and written form
Physical Requirements:
• Must be able to stand for extended periods of time, climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Our Culture:
24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor.
24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor.
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
Benefits:
24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.