What are the responsibilities and job description for the Helpdesk Technician TIER 2 position at 22nd Century Technologies, Inc.?
Job Title : Helpdesk Technician TIER 2
Locations: Washington, DC
Duration: 3 to 5 years
Pay Rate: $50K -60K annual salary
Clearance:- Active Secret
Certification- CompTIA Security and one computing certification
Job Description:
- 5 years min of service desk/helpdesk experience.
- experience working within an Active Directory environment.
- experience in troubleshooting issues with Windows 7 and 10 operating system.
- experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project).
- experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
- Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
- Experience with hardware components such as hard drives, power supplies, and motherboards.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $50,000 - $60,000