Outreach Support Representative

Duration

• 8 Months

Position Summary

• The organization is seeking a Temporary Outreach Representative to support outreach, recruitment, enrollment, and family engagement efforts across New York City.
• This role serves as a key point of contact for families, providing information about admissions, applications, registration, enrollment processes, and educational opportunities.
• The Temporary Outreach Representative will work closely with schools, community organizations, libraries, faith-based institutions, and other partners to promote enrollment initiatives and connect families with available resources.
• This position is ideal for candidates who enjoy working directly with diverse communities and supporting public-facing programs in a dynamic environment.

Key Responsibilities

• Represent the organization at outreach events, enrollment fairs, workshops, and information sessions across New York City.
• Provide enrollment, admissions, and registration information to families and community members.
• Conduct phone outreach campaigns related to admissions deadlines, enrollment opportunities, and educational programs.
• Support community canvassing initiatives and distribute outreach materials in targeted neighborhoods.
• Assist with recruitment and enrollment efforts for early childhood and K-12 admissions programs.
• Build and maintain relationships with schools, community organizations, and local stakeholders.
• Facilitate trainings, workshops, and informational sessions for families and community partners.
• Respond to inquiries from families and escalate complex issues to the appropriate offices when needed.
• Support event logistics, including setup, operations, and breakdown.
• Maintain outreach records and assist with activity tracking, reporting, and data collection.
• Support high-volume seasonal enrollment initiatives and special projects.
• Provide multilingual support when applicable.
• Assist call center and other teams by responding to phone and email inquiries.
• Submit applications on behalf of families through the applicable enrollment system for early childhood and elementary school programs.
• Perform additional duties as assigned.

Preferred Qualifications

• Experience in community outreach, family engagement, customer service, education, public service, communications, or related fields.
• Experience working directly with families and diverse populations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships with community partners and stakeholders.
• Experience supporting public events, workshops, trainings, or customer-facing programs.
• Ability to communicate with families in a professional, respectful, and culturally responsive manner.
• Experience working in a fast-paced customer service, outreach, or call center environment.
• Strong organizational skills and attention to detail.
• Ability to accurately document activities and maintain records.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Previous experience working within public schools or other public-sector organizations is a plus.
• Fluency in a language other than English is highly desirable.

Work Requirements

• Ability to travel throughout New York City's five boroughs.
• Availability to work flexible schedules, including evenings and weekends, as needed.
• Ability to stand for extended periods during events and outreach activities.
• Ability to transport and distribute outreach materials and event supplies.
• Willingness to participate in outdoor outreach and canvassing activities in varying weather conditions.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000 professionals, including 600 Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115 Local agencies, 37 School Districts, numerous healthcare organizations, and 80 Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.