What are the responsibilities and job description for the Outreach Coordinator, Operations Support position at Grameen America?
About Grameen America, Inc.
Grameen America Inc. (GAI) is a nonprofit microfinance organization founded in 2008 by a Nobel Peace Prize recipient, Mohammad Yunus. Mohammad’s vision is to help less fortunate women of color become entrepreneurs and financially independent by providing micro-loans, financial education, asset building through savings and credit building strategies.
Role Overview:
The Outreach Coordinator (OC) is responsible for designing the outreach program, building strategic relationships, conducting a variety of outreach activities in the African American community. This role will also support recruitment and retention of staff and clients and facilitate multiple outreach initiatives connecting the branch with the surrounding community. The Outreach Coordinator will provide educational opportunities, and assist women in need of financial services. You will need to be self-motivated, enthusiastic and community-driven to take on this exciting role. The position requires someone with a positive attitude and readiness to be a team player.
Primary Responsibilities:
- The Outreach Coordinator develops an outreach plan for their territory and surrounding communities.
- Attends all relevant community activities, to identify new clients, while also creating a pipeline for the intake process.
- Works collaboratively with the Relationship Associate by providing potential clients.
- Schedules and manages outreach presentations (materials/packets) in the community and communicates the details of the events, coverage, responsibilities, and final details/follow-up.
- Develops a consistent communication presentation.
- Follows company standards to ensure high quality and productivity.
Client In-Take Management:
- Leads a smooth transition for the potential client into the business.
- Assists clients with completing the questionnaire and application; verifies and inputs client information accurately.
- Responsive to client questions and addresses any issues in a timely manner.
- Manages the client intake process from the initial communication through membership approval.
- Assists Relationship Manager and Branch Manager on client assessment in terms of commitment, business readiness, ability to invest and repay loan, willingness to participate in program actively.
- Supports potential members through intake in the context of a peer network “group” model.
- Responsible for meeting target action plan in terms of number of clients on-boarded into the program, fit of new members with GAI program (measured in terms of engagement, retention, recommendation), quality of portfolio for on-boarded members.
Relationship Management:
- Build positive relationships with clients for membership and business growth.
- Provides a high level of customer service support when dealing with clients.
- Resolves local concerns, issues, and questions in a timely and professional manner.
- Works with branch team to enhance member engagement and experience.
- Responsible for meeting goals on member engagement, group accountability, retention, recommendation to peers.
Qualifications:
- Extensive experience in community outreach & program coordination.
- BA/BS and 1-3 years of work experience in community organizing, outreach, client recruitment.
- Working knowledge and experience with native-born African American women.
- Enthusiastic, high energy, and an entrepreneurial spirit.
- Strong analytical and problem solving; and quantitative skills.
- Excellent attention to detail and strong organizational skills.
- Excellent verbal and written communication skills.
- Proven ability to learn on the go, meet deadlines, multi-task multiple projects, resourceful and work independently.
- Basic experience with Microsoft PowerPoint and Word.
We will adhere to all state and/or city COVID 19 vaccine mandate requirements.