HYBRID Executive Assistant/ Administrative Assistant (Data/Energy)

Duration: At least 2 years from the projected start date

Work Arrangement: Hybrid, three days onsite and two days remote

Position Overview

• The position will regularly interact with program applicants and members of the public and will also assist with stakeholder engagement, outreach, policy research, and other initiatives.
• The successful candidate must demonstrate exceptional customer service and communication skills, strong attention to detail, and a high level of accuracy.
• The position involves frequent communication with members of the public, coordination with staff and the agency’s financial team, accurate application and payment processing, and the ability to professionally represent OER during meetings, presentations, webinars, and other public-facing activities.

Primary Responsibilities

• Review and process program applications and supporting documentation to assess completeness and compliance with program eligibility requirements.
• Provide exceptional customer service to program applicants and members of the public through email, telephone, and other communication channels.
• Clearly communicate program requirements, application procedures, eligibility determinations, and documentation requirements, and assist applicants with resolving questions or application issues.
• Process applications and enter data accurately and promptly, including maintaining applicant records, application statuses, supporting documentation, and program tracking spreadsheets.
• Calculate and verify rebate amounts and conduct quality-control reviews to ensure applicant information, eligibility determinations, and payment amounts are accurate before applications are submitted for payment.
• Prepare rebate payment batches and coordinate closely with the financial team to support accurate and timely payment processing, address questions, resolve discrepancies, and maintain appropriate supporting documentation.
• Maintain accurate Excel tracking sheets and program records for application management, funding tracking, payment reconciliation, program statistics, and reporting.
• Monitor application activity, available program funding, payment activity, and other program information and provide updates to program management as needed.
• Assist with presentations, webinars, outreach events, stakeholder meetings, and other public-facing activities.
• Present program information and answer questions confidently when interacting with a variety of audiences.
• Participate in relevant clean transportation meetings, working groups, stakeholder discussions, and interagency meetings.
• Support the Climate Lead, as requested, by attending meetings or assisting with climate-related projects and programs.
• Prepare high-level meeting notes that capture important discussions, decisions, action items, and issues relevant to the team.
• Provide team updates or debriefs as appropriate.
• Assist with developing and maintaining program guidance, frequently asked questions, presentations, briefing materials, reports, webpages, talking points, and other internal and public-facing resources.

Required Skills & Qualifications

• Exceptional customer service skills, including the ability to communicate patiently, respectfully, and professionally with members of the public and provide a high level of service when addressing complex questions or concerns.
• Excellent written and verbal communication skills.
• Strong public speaking and presentation skills, including the ability to confidently present information and respond to questions from a variety of audiences.
• Exceptional attention to detail and a strong commitment to accuracy, particularly when reviewing applications, entering information, determining eligibility, calculating rebate amounts, and preparing information for payment processing.
• Strong data-entry and record-management skills, with the ability to accurately maintain a high volume of applications and program records.
• Strong organizational and time-management skills, including the ability to manage multiple applications, assignments, payment cycles, deadlines, and competing priorities.
• Strong interpersonal skills and the ability to work effectively with staff, members of the public, State agencies, external stakeholders, businesses, and other partners.
• Strong research and writing skills, including the ability to review policy and program information and clearly summarize key findings for staff.
• Ability to take clear, high-level meeting notes and identify key takeaways, decisions, and action items.
• Ability to work independently, exercise sound professional judgment, and recognize when an issue should be escalated to management.
• Ability to maintain appropriate confidentiality and discretion when handling applicant, program, and financial information.
• Proficiency with Microsoft Outlook, Word, PowerPoint, Teams, and other standard office applications.
• Strong Microsoft Excel skills for program administration, including entering and maintaining records, using formulas, sorting and filtering information, reviewing calculations, reconciling records, and maintaining accurate program tracking spreadsheets.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000 professionals, including 600 Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115 Local agencies, 37 School Districts, numerous healthcare organizations, and 80 Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.