What are the responsibilities and job description for the Key Account Manager position at 210 IT?
Company Description
210 IT has been a trusted IT service provider in San Antonio and the surrounding areas for over 20 years, specializing in supporting small to medium-sized businesses. We deliver comprehensive IT solutions, including structured cabling, network design, cloud services, Microsoft 365 management, VoIP, and cybersecurity, AI and CMMC Compliance. Our commitment to proactive IT management ensures rapid resolution of issues, with a guaranteed 30-minute response time for urgent matters. Our team of experienced professionals provides excellent customer service and customized IT strategies to help businesses operate efficiently and securely. At 210 IT, we are devoted to enabling clients to overcome technological challenges and achieve their business goals.
Role Description
This is a full-time, on-site role for a Key Account Manager located in San Antonio, TX. The Key Account Manager will be responsible for managing and nurturing relationships with key clients, developing and executing account strategies, and ensuring exceptional customer service. Day-to-day tasks include identifying client needs, aligning solutions to meet business objectives, creating tailored plans for improving client satisfaction, and collaborating with internal teams to ensure seamless service delivery. The role will also involve analyzing client data to identify growth opportunities and upselling solutions that add value to clients' businesses.
Qualifications
- Strong expertise in Account Management, specifically managing and cultivating key accounts for long-term partnerships.
- Proficiency in Business Planning and Analytical Skills to develop strategies, analyze client data, and identify growth opportunities.
- Demonstrated excellence in Customer Service with the ability to provide clients with personalized and professional experiences.
- Experience in managing multiple client relationships with a deep understanding of client needs and business objectives.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work on-site in San Antonio, TX, as part of a collaborative team.
- Familiarity with the IT services industry is a plus.
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.