What are the responsibilities and job description for the Front Desk Receptionist position at 20/20 Eyecare Centers?
We are looking for a hardworking, self-starting, and customer service driven Optical Receptionist for our Port Orchard office. This position plays a crucial part in helping our team meet the eye care needs of our patients and ensuring that claims are processed and paid in a timely manner. An ideal candidate would be friendly, organized, detail-oriented, hardworking, efficient, and a multi-tasker. We are looking for someone who is personable, works well with others, and holds patient care to the highest standard. Previous medical billing experience is preferred, but we will train the right candidate.
Responsibilities and Duties
- Check-in/Check-out patients and maintaining patient flow
- Billing patients/insurances and monitoring the claims to ensure they are paid in a timely manner
- Verifying/understanding insurance eligibility and explaining the benefits to the patients
- Collecting payments depending on patient responsibility
- Answering phones and following up on patient requests/concerns
- Scheduling appointments, both routine and medical
- Maintain a full schedule through reminder calls, confirmations, and utilizing the preferred call list for patients awaiting appointments
- Keep a clean and organized work space
- Communicating clearly and professionally with doctors, patients, and coworkers
- Other responsibilities and duties as assigned by doctor and/or office manager
Qualifications and Skills
- Excellent customer service skills
- Excellent organization skills
- Take direction well
- Multi-tasker
- Good listener
- Detail orientated
- Patient
- Handles stressful situations professionally
- Insurance and medical billing experience preferred
- Reception experience preferred
This is a full time position with hours ranging from 35-40 hours a week. Some travel to other offices may be required on occasion.
Salary DOE
Office Hours:
Monday - Friday 9:00AM - 5:00PM
Every other Saturday the office is open
If you feel that you would be a positive addition to our 20/20 Eyecare team, please submit a cover letter and resume for review.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Bereavement leave
- Employee discount
- On-the-job training
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18