Customer Service Representative Intern

## **A GREAT PLACE TO WORK AND BANK**

[Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[If you are the type of individual that would enjoy working at one of the Puget Sound's ]{segoe="" ui",="" tahoma,="" sans-serif"=""}**Best Places to Work for 10 years in a row**[ and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

### ***1SB INTERNSHIP PROGRAM***

[1st Security is looking for smart, driven, and kind undergraduate students to participate in the summer internship program. This is for students with an interest in pursuing a career in finance, banking or a related industry. The students will work within the specific department for the position applied for with an opportunity to work with and be exposed to other departments of the bank, providing a well-rounded experience. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

### **POSITION SUMMARY**:

[Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

### **ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following:

[Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Takes ownership of the customer experience by being present and willing to help]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Required to be fully knowledgeable and skilled in th

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