Director of Home Lending Operations

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.  

Provides leadership and oversight of mortgage operations, with accountability for end-to-end loan lifecycle performance from application through closing.  Serves as a strategic partner to Home Lending leadership, branch managers, and loan originators to ensure operational execution aligns with production goals, service standards, and borrower experience expectations. Leads operational strategy, execution, and team performance while maintaining a strong and consistent presence with production teams. Maintains regular, direct engagement with loan officers and branch leadership to identify friction points, improve workflow efficiency, and enhance pull-through, cycle times, and customer satisfaction.  While provide “wow” service both internally and externally. 

• Provide “WOW” service to internal and external customers, while leading with Core Values, Vision and Mission Statement.
• Provide leadership across all Home Lending Operations functions, ensuring alignment with production goals, compliance requirements, and service expectations.
• Manage and develop operational teams located both on-site and remotely, fostering accountability, performance, and continuous improvement.
• Oversight and management of Quality Assurance (QA) and Quality Control (QC) functions, with a strong working knowledge of compliance standards and regulatory requirements.
• Maintain regular, proactive interaction with loan originators and branch managers to align operational execution with production needs.
• Collaborate closely with Secondary, Compliance, Capital Markets, and Technology teams to ensure seamless loan lifecycle execution
• Partner with production leadership to drive pull-through, reduce cycle times, and improve loan officer experience.
• Act as a bridge between sales and operations, ensuring alignment across pipeline management, expectations, and service delivery.
• Build and maintain strong, ongoing partnerships with Home Lending production leadership, loan originators, and branch managers through consistent communication and collaboration.
• Serve as an escalation point for complex loan scenarios, ensuring timely and effective resolution with minimal disruption to production teams.
• Analyze and interpret production and operational performance data to drive decision-making, identify trends, and improve efficiency.
• Oversee development and delivery of reporting, including staffing forecasts, performance metrics, and regulatory requirements, while continuously enhancing reporting to meet stakeholder needs.
• Lead process improvement initiatives focused on increasing operational efficiency, strengthening internal controls, and improving borrower and loan officer experience.
• Identify workflow inefficiencies impacting originators and implement solutions that improve speed, transparency, and ease of doing business.
• Ensure loans are originated and closed in compliance with all federal and state regulations while balancing regulatory requirements with efficient, borrower-friendly processes.
• Manage operational capacity and workload distribution to consistently meet or exceed established service level expectations.
• Oversee commission validation and reporting processes to ensure accuracy and alignment with production and payroll requirements.
• Represent Home Lending Operations in leadership and executive discussions, contributing to strategic planning and enterprise initiatives.
• Provide operational insights and recommendations that support production strategy and branch performance.
• Support servicing oversight as needed to ensure funding accuracy, delivery quality, and portfolio performance.
• Champion continuous improvement of systems, LOS utilization, and automation to improve scalability and operational effectiveness.
• Coordinate team objectives, monitor progress, and develop team members through ongoing coaching, mentorship, and performance management.
• Provide timely escalation support for critical operational and loan-level issues.
• Follow Bank policies and procedures.
• Perform other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.

• High School Diploma or GED required.
• Bachelor’s degree in business, finance, accounting, or a related field preferred.
• Minimum of 10 years of mortgage banking experience, including leadership in operations.
• Demonstrated experience working directly with loan originators and branch leadership.
• Proven ability to align operations with production strategy and revenue goals.
• Strong understanding of residential loan programs including Conventional, FHA, VA, and USDA.
• Deep knowledge of mortgage processes, documentation, and regulatory requirements.
• Strong leadership, recruiting, and team development skills.
• Excellent written and verbal communication skills.
• Advanced understanding of operational metrics, pipeline management, and performance drivers.
• Strong customer service mindset with focus on borrower and loan officer experience.
• Proficient in Microsoft Office Suite and mortgage lending systems/LOS platforms.
• Ability to operate effectively in a fast-paced, high-volume environment.
• Strong knowledge of local real estate markets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public. 
• This position requires regular travel. Employee must have reliable transportation and be able and willing to drive frequently.

Salary Range: $200,000.00 to 275,000.00 per year.