Veterinary Clinical Applications & Workflow Specialist

Description

1st Pet Veterinary Centers is seeking a Veterinary Clinical Applications & Workflow Specialist to support the systems and workflows our hospital teams rely on every day to care for pets and their families.

1st Pet Veterinary Centers is an employee-owned (ESOP) Emergency, Specialty, and Primary Care practice with multiple locations across Arizona. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Behind every great veterinary hospital is a team working together to ensure everything runs smoothly. In this role, you will help ensure our clinical teams have the tools, workflows, and support they need to provide exceptional patient care.

You will support several core systems used across our hospitals, helping teams troubleshoot issues, improve workflows, and feel confident using the technology that supports patient care.

This position focuses on clinical application support, workflow guidance, training, and structured helpdesk intake for systems that directly impact hospital operations.

This is not a traditional IT support role.

This Position Focuses On

• Supporting clinical and operational software systems
• Troubleshooting workflow and user process issues
• Training hospital staff and improving system adoption
  
  

This Role Does Not Include

• Hardware repair
• Desktop support
• Network administration
• Printer troubleshooting
  
  

Candidates whose experience is primarily in IT helpdesk, desktop support, or infrastructure may not find this role to be a good fit.

About This Role

As a Veterinary Clinical Applications & Workflow Specialist at 1st Pet Veterinary Centers, you will help ensure the systems and workflows our teams rely on — including Provet, SmartFlow, PetsApp, and Vocera — are working effectively across our hospitals.

You will serve as the primary point of contact for application-related questions and support requests, helping hospital teams troubleshoot issues, improve workflows, and build confidence using our clinical platforms.

You will work closely with hospital teams, leadership, and vendors to ensure our systems remain reliable, consistent, and aligned with how our hospitals deliver care.

This role is ideal for someone who enjoys helping teams use systems more effectively in real-world clinical workflows — not just fixing technical issues.

Your work helps ensure our veterinary teams can focus on what matters most — providing exceptional care for pets and their families.

What We Can Offer

When you join our family, you can be more than just an employee — you can be an owner.

With a growing team and multiple locations across Arizona, 1st Pet Veterinary Centers offers the stability and benefits of a large organization while maintaining the culture and collaboration of a close-knit team.

We are proud to be an employee-owned company, where every team member contributes to the success of the organization.

Our three top priorities are patients, pet parents, and our people.

Benefits Include

• Competitive compensation
• Medical, dental, and vision insurance after 30 days
• HSA & FSA options
• Paid vacation and sick time
• Generous CE opportunities
• Staff veterinary discounts
• Short and long-term disability and life insurance
• Employee Assistance Program
• 401k options
• Profit Sharing
• Employee Stock Ownership Plan (ESOP)
• Veterinary Social Work Program
  
  

Requirements

You are someone who enjoys solving problems, supporting teams, and helping systems and workflows work better for the people who rely on them.

You Likely

• Have experience supporting clinical, veterinary, or multi-location application systems
• Enjoy troubleshooting workflow and configuration issues through research, testing, and problem solving
• Are comfortable managing multiple support requests while maintaining strong organization and follow-through
• Communicate clearly with both clinical and non-technical staff
• Can create clear documentation and training materials that help others succeed
  
  

Responsibilities

• Serve as the primary support contact for clinical and operational application and workflow issues within 1st Pet systems
• Receive, triage, document, and resolve application-related support requests using established tracking processes
• Troubleshoot workflow, configuration, permissions, and user-related issues through investigation, testing, and problem solving
• Research platform behavior and test configuration adjustments in safe environments before implementing solutions
• Coordinate with vendors for issue escalation and track cases through resolution
• Maintain consistent application configuration and user access standards across hospital locations
• Develop and maintain SOPs, help documentation, and training materials
• Provide onboarding support and refresher training for hospital teams to improve system adoption
• Identify recurring issues or workflow inefficiencies and recommend improvements
• Assist with periodic reviews of vendor-managed systems such as Vocera to ensure alignment with operational needs
  
  

Preferred Qualifications

• Provet administration experience or administration of another veterinary practice management system
• Experience with SmartFlow, PetsApp, or similar clinical workflow platforms
• Experience working in veterinary medicine, healthcare, or clinical operations environment
  
  

Candidates with strong clinical or operational experience who have become the ‘go-to’ person for systems in their hospital are strongly encouraged to apply.

Systems Supported

This role supports several core clinical platforms used across 1st Pet hospitals including:

• Provet
• SmartFlow
• PetsApp
• Vocera