Support Coordinator

1st Essential Case Management (ECM) is seeking a dependable and motivated professional to join our team in a part-time capacity, with the potential for full-time advancement. The ideal candidate must be comfortable working in a fast-paced environment and possess strong organizational prioritization, and multitasking skills. The ability to manage multiple responsibilities efficiently while maintaining attention to detail is essential. In this vital role, you will serve as the first point of contact for participants and staff, ensuring smooth daily operations and exceptional customer service to support our participants.

The primary role of the Support Coordinator is to plan, organize, implement, and monitor the in-home and community-based services and support the participants receive. Support Coordinators must be agile and responsive in their ability to meet the changing needs of participants and service provision requirements. Support Coordinators are also responsible for the support of participants throughout emergent situations and all public emergencies including weather-related evacuations.

Duties

• Complete quarterly visits, generating required units, if applicable, observation and monitoring, and monthly contacts
• Conduct and complete annual CPOC’s according to funder’s timelines.
• Plan, schedule, and coordinate quarterly meetings with participants and providers.
• Respond to participants changes in needs, completing/submitting appropriate paperwork.
• Research, access, and link services.
• Communicate and work with providers to ensure appropriate service provision.
• Maintain all responsibilities and requirements regarding critical incidents.
• Meet with supervisor for weekly supervision, consultation, and participant needs.
• Attend and participate in weekly staff meetings.
• Attend and complete required training.
• Support participants throughout emergent situations and all public emergencies including weather-related evacuations.
• This position is a mandated reporter. The Louisiana Children’s Code (Article 610) specifies that mandated reporters shall make reports immediately upon learning of incidents of child abuse or neglect.
• Any additional duties as assigned by supervisor.

Support Coordinator Qualifications:

• A Bachelor’s or Master’s Degree in Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services; or
• A Bachelor’s or Master’s Degree in Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services;
• A Bachelor’s or Master’s Degree in a Human Service-related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services.
• A Bachelor’s Degree in Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services.
• Reliable transportation so that you may make visits to the field to conduct participant visits. These visits are generally held in the home of the participant. You may anticipate about 50% or more of your time will be in the field on home visits.
• 1st Essential Case Management is a Drug-Free Workplace, pre-employment and random drug tests will be administered.
• Will be required to pass 1st Essential Case Management background check and driver’s license check.

Join us as a Support Coordinator and become an integral part of a vibrant team dedicated to delivering outstanding service! This role offers the chance to increase your administrative expertise while supporting our mission of creating a welcoming and well-organized workspace. We value proactive individuals who thrive on multitasking, problem-solving, and making a positive difference every day.

Serious inquiries are encouraged to submit their resume to: essentialregion8@yahoo.com.

We look forward to hearing from you!

Work Location: In person