Remote Bilingual Customer Service Representative - Spanish

Location: Remote (Eastern Standard Time)
Start Date: 12/01/2025

Schedule:

• Monday – Friday: 8:00 AM – 8:00 PM EST
• Saturday: 10:00 AM – 6:00 PM EST

Project Overview:
Provide remote enrollment support for the New York Medicaid CHOICE Project. Educate clients on managed care, assist with health plan selection, and deliver excellent customer service.

Responsibilities:

• Respond to enrollment service calls and provide accurate information
• Assist clients with choosing and enrolling in health plans
• Review enrollment/disenrollment forms for completeness and accuracy
• Escalate issues to the Central Operations Supervisor as needed
• Perform managed care education and enrollment services when required
• Some Saturday work required
• Other duties as assigned by management

Requirements:

• Must be fluent in Spanish (read, write, speak)
• Excellent customer service and communication skills
• Strong computer and typing skills
• Ability to quickly learn new programs
• Reliable and punctual with a can-do attitude
• Prior customer service experience, preferably in call centers or human services (2 years preferred)

Education: High school diploma or equivalent required

Technical Requirements (BYOD):

• Computer or laptop: Windows 10 or MacOS Catalina (10.15), Big Sur (11), Monterey (up to 12.5) or newer
• Wired USB headset with microphone and noise suppression (Bluetooth not allowed)
• High-speed internet: 25 Mbps download (single user), 50 Mbps (shared), 5 Mbps upload (10 Mbps preferred)
• Mobile hotspots not allowed as primary internet
• Chromebooks not permitted