What are the responsibilities and job description for the Deputy Director Operations, 4PL+ position at 1843 KBR Services, LLC?
Title: Deputy Director Operations, 4PL Belong, Connect, Grow, with KBR! Program Summary The 4PL portfolio is comprised of multiple projects supporting government and commercial customers in Aerospace and Manufacturing industries. The 4PL group delivers quality support, metrology services, warehousing and logistics, asset management, and industrial maintenance at over 30 locations worldwide. Job Summary The Deputy Director of Operations, 4PL will be a hybrid role. The Deputy Director of Operations, 4PL will be responsible for supporting the entire portfolio and the Sr. Director in ensuring customer delivery, quality, cost controls, safety, people management, and overall contract execution. The Deputy Director will also be responsible for supporting the strategic goals of the business unit, aligning with customer requirements, and overseeing multiple projects. Key responsibilities include ensuring customer satisfaction, driving business growth, supporting and leading projects, and ensuring successful management of the portfolio. Roles and Responsibilities Work with customer focal points to drive daily tactical activities. Develop strong customer relationship with client and ensure customer satisfaction across all programs. Develop and execute corrective action plans when necessary. Apply best practices for operational excellence across all contract requirements and initiatives. Coordinate with project/program managers, develop and track key performance indicators, analyze variances and develop recovery plans, RAIL tracking, and get-well plans when required. Support all business development initiatives to include organic growth and new ventures. Ensure all programs meet contract requirements and deliverables. Organize and lead Quarterly Business Reviews, Monthly Performance Reviews, and Voice of Customer discussions with our clients. Implement technology improvements such as automation and artificial intelligence (AI) where applicable. Coordinate and develop process improvement initiatives and portfolio projects. Must be willing to travel around 25% of the time. Basic Qualifications Specific contract requirements regarding education and experience will prevail. Undergraduate degree (Bachelor of Science) with 15 years of experience aerospace/manufacturing operations. Previous experience managing over 20 employees. Secret clearance or ability to obtain a Secret clearance within six months. U.S. Citizenship Status required due to client requirement. Excellent written and verbal communication skills. Excellent presentation skills Preferred Qualifications Advance Degree in Business Administration, Engineering, or Technical Field. PMP certification Experience working with Senior Leadership. Experience working with Technical Content. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver. Fraud Alert Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position. KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. 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