What are the responsibilities and job description for the Documentation Coordinator position at 180 Medical?
Job Description Summary
Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center
Salary : $40,000 - $50,000