What are the responsibilities and job description for the Guest Experience Manager position at 1754 House Restaurant & Tavern?
Guest Experience Manager
1754 House – Woodbury, CT
At 1754 House, we believe great hospitality is built on thoughtful details, genuine warmth, and a well-orchestrated experience from beginning to end.
We’re seeking a Guest Experience Manager to lead and elevate the guest experience across our lodging and restaurant operations. This role sits at the intersection of our rooms, restaurant, and events, with a clear focus on creating a seamless experience from arrival through check-out.
This is a hands-on, guest-facing position for someone who takes pride in both hospitality and operations, someone who enjoys being present with guests while also thinking ahead, staying organized, and keeping the day aligned behind the scenes.
What You’ll Do:
- Oversee all aspects of the rooms division, including reservations, guest communication, and check-in experience
- Manage availability, pacing, and overall performance of room bookings
- Lead the front desk and reservation experience for both lodging and restaurant guests
- Oversee housekeeping coordination, room readiness, and cleanliness standards
- Serve as a primary point of contact for guests throughout their stay, ensuring a warm and seamless experience
- Be present during guest arrivals, pre-dinner service, and event transitions
- Coordinate closely with kitchen, service, and events teams to ensure clear communication and execution
- Respond to room, dining, and select event inquiries with professionalism and attention to detail
- Identify opportunities to enhance the guest experience and drive additional revenue
- Maintain organized systems, accurate notes, and consistent follow-up
What We’re Looking For:
- Prior lodging, hotel, or inn experience is required
- A strong sense of ownership and accountability
- Excellent organizational skills and attention to detail
- A warm, polished, and confident communication style
- The ability to manage multiple priorities with clarity and composure
- A proactive mindset — anticipating needs and taking initiative
Compensation:
$55,000–$65,000 annually, based on experience, with additional performance-based incentives tied to occupancy, reservations, and overall guest experience
This role offers a clear path for growth into a broader operations or guest experience leadership position as we continue to expand.
If you enjoy being the person who brings structure, energy, and intention to each part of the day — while creating a memorable experience for guests, we’d love to meet you.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $55,000 - $65,000