What are the responsibilities and job description for the Guest Experience Manager position at 1754 House Restaurant & Tavern?
The Guest Experience Manager owns the front-of-house guest experience across the inn and restaurant. This includes leadership of the front desk, restaurant host team, and housekeeping, with a strong emphasis on presentation, organization, and guest comfort.
This role is ideal for someone who enjoys being visible, organized, and proactive — and who takes personal pride in making a property feel welcoming, calm, and well cared for.
Key Responsibilities
Guest Experience & First Impressions
- Lead the front desk and guest arrival experience for overnight and dining guests
- Ensure guests feel welcomed, informed, and cared for from arrival through departure
- Handle guest questions, concerns, and service recovery with professionalism and warmth
- Set the tone for hospitality across phone, email, and in-person interactions
Property Presentation & Attention to Detail
- Ensure public spaces, front desk, host stand, and guest rooms are always guest-ready
- Oversee room readiness and conduct final inspections before guest arrival
- Maintain high standards of cleanliness, organization, and visual presentation
- Identify small issues and address them before they impact the guest experience
Housekeeping Leadership
- Oversee housekeeping staff, schedules, and daily priorities
- Maintain cleaning standards, checklists, and supply readiness
- Ensure rooms are cleaned thoroughly, accurately, and on time
- Communicate maintenance needs and follow up until resolved
Front Desk & Host Team Leadership
- Lead, train, and support front desk and restaurant host staff
- Ensure reservation accuracy, guest notes, and smooth seating flow
- Maintain an organized, calm, and professional front desk and host stand
- Coordinate closely with restaurant leadership during service
Organization & Communication
- Maintain accurate guest records and notes
- Communicate daily priorities and expectations clearly to team members
- Share guest feedback and improvement opportunities with leadership
What We’re Looking For
- Strong attention to detail and pride in presentation
- A calm, confident, and welcoming presence
- Hospitality experience in hotels, inns, or guest services (leadership experience preferred)
- Ability to lead by example and work hands-on when needed
- Strong organizational and communication skills
- Someone who genuinely enjoys creating a beautiful, guest-ready environment
Schedule & Compensation
- Salaried position
- Schedule includes weekdays and weekends, aligned with guest arrivals and restaurant service
- Base salary: $52,000 – $56,000
- Performance bonuses: Paid three times per year (May, December, late December), based on guest experience, room readiness, and operational standards, overall property financial performance.
Why Join 1754 House
- Work in a historic, character-rich property
- Be part of a close-knit, professional hospitality team
- Have real ownership over how the property looks and feels
- Make a visible impact on guest experience every day
- Grow with a business that values care, consistency, and quality
If you take pride in the details, enjoy creating calm and welcoming experiences, and want to lead the guest-facing heart of a unique hospitality property, we’d love to hear from you.
Pay: $52,000.00 - $56,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $52,000 - $56,000