Shift Lead/AGM: 16 Handles Frozen Yogurt

At 16 Handles, our mission is to create moments of happiness by sharing the world’s best-tasting desserts, centered around quality, self-expression, and fun. Our menu features frozen yogurt, ice cream, vegan soft serve, over 50 toppings, specialty drinks, and more. With an exciting range of flavors and toppings, exceptional service, and inviting store design, we strive to exceed expectations at every turn.

We are currently looking for a shift lead to join our team. Our ideal candidate will have experience in a fast-food restaurant, coffee house, or in retail. The shift lead will be responsible for leading team members usually during opening or closing shifts when the GM is not present.

If you’re passionate about delivering exceptional service and want to be a part of something special in the community, this is the perfect opportunity for you. Join our team and have fun while you work!

Pay:

• $19-$22.50 / hour tips

Qualifications:

• 1-2 years of guest service experience in a retail or restaurant environment.

Responsibilities Include:

• During shift, directs team members to various workstations to reduce bottlenecks and to ensure speed of service, cleanliness standards, and operational needs are met
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team member performance
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
• Organizes opening and closing duties as assigned
• Follows operational procedures, including those for cash handling and safety and security, to ensure the safety of all team members during the shift
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of 16 Handles
• Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Delivers legendary guest service to all guests by acting with a “guest comes first” attitude and by connecting with the guest
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to general manager on team member performance during shift
• Provides quality products consistently for all guests by adhering to all standards.
• Follows health, safety, and sanitation guidelines for all products
• Anticipates guest and store needs by constantly evaluating environment and guests for cues. Communicates information to manager so that the team can respond as necessary to create the 16 Handles environment during each shift
• Maintains regular and consistent attendance and punctuality.

Job Type: Part-time

Pay: $19.00 - $22.50 per hour

Work Location: In person

Salary : $19 - $23