IT Specialist

It's fun to work at a company where people truly believe in what they are doing! Job Description: A IT Service Specialist is part of a team that provides various administrative support to our clients which may include; IT Support; copy, print, mail, hospitality, facilities and receptionist services. Responsibilities and Essential Functions Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach. Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations. Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution. Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests. Perform routine hardware checks on printers, copiers, and other equipment. Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals. Support hardware deployments, software installations, and equipment swaps. Respond to end user requests via phone, email, or ticketing system in a timely and professional manner. Communicate effectively with client staff and team members regarding timelines, updates, and challenges. Required Characteristics and Credentials High School Diploma or equivalent. Minimum of 1 year of professional experience (client-facing support preferred). Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work independently while maintaining a collaborative, team-player mindset. Working knowledge of Microsoft Office (Outlook, Word, Excel). Ability to lift 40 lbs or more and move equipment on carts up to 100 lbs. Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods. The Compensation range for this role is 25.15 to 29.44 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Click here to learn about Epiq's Benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.