What are the responsibilities and job description for the Hotel Receptionist position at 129 N, LLC?
About Us
We are a small, 14 room hotel in Harlem catering to tourists, medical workers and local people coming to explore one of NYC’s most vibrant neighborhoods. We are looking for a receptionist to work 2-3 days per week who can speak both Spanish and English. The job would require work for Saturdays and Sundays for 8 hours per day.
Qualifications
· 1 years Hotel Experience or Customer Service / Managerial Experience
· College associate degree or graduate preferred but will consider talented High school graduates
· Spanish fluent, English fluent
· Extremely well organized
· Good with computer usage
· Good with numbers
· Proactive problem solver
· Attention to details
Salary: $19 per hour
Responsibilities
· Management of front desk operations of small hotel in Harlem
· Greeting guests
· Processing reservations (email, phone, internet, walk in)
· Processing guest check in and payment
· Updating room availability on hotel reservation system
· Room inspections – inspect rooms and public areas daily to ensure quality standards are followed by housekeeping and building or furniture defects are noted for repair
· Inventory tracking. Ensure that hotel supplies are used properly and accounted for
· Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
· Ability to suggestively sell available rooms
· Assist with laundry operations when necessary
· Updating room availability and prices daily
· Assisting guests with check in and inquiries
· Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints.
· Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
· Ability to multi-task
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- Paid time off
- Parental leave
Work Location: In person
Salary : $19