What are the responsibilities and job description for the Virtual Call Agent position at 111Sign?
111 Sign is looking for a friendly, professional, and reliable Virtual Call Agent to handle incoming customer calls, answer questions, follow up on inquiries, and help customers with their printing and signage needs.
The ideal candidate will have excellent communication skills, a professional phone manner, and the ability to understand customer requirements and accurately pass information to the sales or production team.
ResponsibilitiesAnswer incoming customer calls in a professional and friendly manner.
Respond to customer inquiries about signs, printing, pricing, turnaround times, and services.
Collect customer information and project details.
Qualify leads and identify potential sales opportunities.
Schedule consultations, estimates, or follow-up calls when needed.
Follow up with customers regarding quotes and pending orders.
Enter customer information and call notes accurately into the company system.
Communicate customer requests clearly to the sales and production teams.
Handle basic customer concerns and escalate complex issues when necessary.
Maintain a professional and positive customer experience.
Make outbound follow-up calls to leads and existing customers when required.
Previous customer service, call center, sales, or receptionist experience preferred.
Excellent verbal and written English.
Clear, confident, and professional telephone communication.
Strong listening and organizational skills.
Reliable internet connection and a quiet workspace.
Comfortable using computers, email, CRM systems, and basic office software.
Able to work independently while meeting assigned goals.
Experience with printing, signage, graphics, or a related industry is a plus.