What are the responsibilities and job description for the Administrative Clerk position at 111Sign?
111 Sign is seeking a reliable and organized Administrative Clerk to support our daily office and sign-printing operations. This position will handle general administrative duties, customer orders, paperwork, scheduling, data entry, and communication between customers, sales staff, designers, and the production team.
The ideal candidate is detail-oriented, organized, computer-literate, and able to manage multiple tasks in a fast-paced printing and signage environment.
Key ResponsibilitiesAnswer phone calls, emails, and customer inquiries professionally.
Receive and process customer orders for signs, banners, decals, printing, and related products.
Enter customer and order information accurately into company systems.
Prepare invoices, quotes, purchase orders, work orders, and other documents.
Coordinate customer orders with the design and production departments.
Schedule production jobs, pickups, deliveries, and installations as needed.
Follow up with customers regarding order details, approvals, payments, and completion dates.
Maintain organized digital and physical records.
Assist with accounts receivable, payments, and basic bookkeeping tasks.
Track job status and communicate updates to customers and internal staff.
Order and monitor office and production supplies when needed.
Review documents and orders for accuracy before processing.
Assist with general office duties and other administrative tasks as assigned.
Maintain a professional and welcoming environment for customers and visitors.
High school diploma or equivalent.
Previous administrative, clerical, customer service, or office experience preferred.
Strong computer skills, including Microsoft Office or Google Workspace.
Good written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to organize and prioritize multiple tasks.
Comfortable working in a fast-paced environment.
Ability to work independently and as part of a team.
Experience in printing, signage, graphics, construction, or a similar industry is a plus.
Customer service and order-entry experience.
Basic knowledge of invoices, estimates, and purchase orders.
Experience with QuickBooks or similar accounting software.
Familiarity with sign-printing, graphic design, or production terminology.
Ability to read and understand customer specifications and job details.
Bilingual skills are a plus.