What are the responsibilities and job description for the Deskside Support Engineer position at 10th Magnitude Inc?
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role Title: Deskside Support Engineer
Location: Wilmington, Delaware
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Summary
- Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
What you'll do in the role:
- Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
- Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
- Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
- Provide onsite and remote support to traders in a fast-paced high-pressure environment.
- Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
- Coordinate with application network infrastructure and vendor teams for issue resolution.
- Perform software installations upgrades user access management and hardware deployments.
- Maintain documentation and follow ITIL-based support processes.
- Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
What you’ll need to succeed:
- Strong Windows/Mac devices support and troubleshooting skills.
- Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
- Familiarity with ITSM tools (ServiceNow Remedy etc.).
- Strong communication stakeholder management and problem-solving skills.
- 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
- Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
Compensation:We are offering between $63,000-$73,000. Applications will be accepted until Aug 27, 2026.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
* * *
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at [cognizant.ai](https://www.cognizant.com/) or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [[email protected]](https://careers.cognizant.com/cdn-cgi/l/email-protection#b7f4d6c5d2d2c5c4f9f685f7d4d8d0d9decdd6d9c399d4d8da) for roles based in the Americas or [[email protected]](https://careers.cognizant.com/cdn-cgi/l/email-protection#81c2e0f3e4e4f3f2c8efe5e8e0b3c1e2eee6efe8fbe0eff5afe2eeec) for roles based in India.**
Salary : $63,000 - $73,000