What are the responsibilities and job description for the IT Deskside Support Engineer position at Shrive Technologies LLC?
Summary
JOB TITLE: IT Deskside Support Engineer
FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field‑Based
COVERAGE MODEL: Site‑Aligned with Field Mobility
TRAVEL: Within assigned ~30‑mile radius
SHIFT MODEL: Business Hours On‑Call / Extended Support as required
REQUIRED EXPERIENCE & SKILL PROFILE
WORK MODEL: Onsite / Field‑Based
COVERAGE MODEL: Site‑Aligned with Field Mobility
TRAVEL: Within assigned ~30‑mile radius
SHIFT MODEL: Business Hours On‑Call / Extended Support as required
REQUIRED EXPERIENCE & SKILL PROFILE
Experience
- Minimum 4 years of experience in:
- Deskside IT Support
- Field Support or Onsite IT Operations
- Experience supporting enterprise or healthcare environments preferred.
Technical Skills
- Strong hands‑on experience with:
- Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- Remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow).
Additional Expectations
- Ability to lift and move IT equipment safely.
- Willingness to travel within assigned field region.
- Flexibility for after‑hours or emergency support when required.
- Adherence to organizational security and safety policies.