What are the responsibilities and job description for the Client Services Administrator (Sales Administrator) position at 101domain.com?
About Us: 101domain, Inc. is a leading domain name registrar and web services provider with a global presence. We are passionate about helping businesses and individuals build their online presence, offering a comprehensive suite of products including domain registration, web hosting, SSL certificates, and professional email services. Our commitment to exceptional customer service and innovative technology has earned us a reputation as a trusted partner in the digital world. At 101domain, we foster a collaborative and dynamic work environment where creativity and problem-solving are encouraged. Join our team and be a part of a company that is shaping the future of the internet.
We are seeking a highly organized and motivated Client Services Administrator to join our dynamic Sales team. This role provides crucial support to our Account Executives and contributes to the overall success of our sales operations.
Job Summary:
The Client Services Administrator will function as a sales support position, providing administrative and operational assistance to our Account Executive team. You will play a key role in service fulfillment, sales processes, client management, and ensuring an exceptional client experience. This is a great opportunity for someone with a passion for technology, sales, and customer service.
Responsibilities:
- Assist Account Executives with service fulfillment, ensuring timely and accurate delivery.
- Support sales processes including proposal preparation, order processing, outreach, and contract management.
- Provide analysis on client accounts and identify growth opportunities.
- Manage client fulfillment projects and ensure deliverables are completed on time.
- Provide excellent client service by responding to inquiries and resolving issues promptly.
- Assist in identifying leads and feeding opportunities to the Account Executive team.
- Process web orders and conduct fraud screening.
- Complete various sales team projects as directed.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in Google Apps, Microsoft Office Suite, and CRM systems.
- Ability to work independently and as part of a team.
- Ability to manage multiple projects and meet deadlines.
- Ability to handle confidential information with discretion.
- Highly reliable and deadline-driven.
Education and Experience:
- Associate’s or Bachelor's degree in Business Administration, Marketing, or a related field.
- 2 years of experience in a sales support or customer service role.
- Experience working with various types of companies (Fortune 500, Global 2000, startups, mid-market).
- Experience with web properties, domain names, DNS, hosting infrastructure, and trademark usage online.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Keyboarding and repetitive motions with hands/wrists/fingers.
- Communicating with others via phone or face-to-face.
- Close visual acuity for computer monitor use.
Work Location:
Hybrid - Vista
Hours:
Monday-Friday, 7:00am-4:00pm, with mandatory rotation of 2-5 hours on weekends.