Network Engineer Telephony I

Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love. Overview Implements and troubleshoots enterprise-wide voice Technologies, including phone systems, voicemail applications, unified communications CTI and call center applications, IP telephone integrations along with related server management and application administration. Responsible for installation, maintenance and troubleshooting of communications hardware, and voice circuits as well as project management of telecom initiatives and support of peripheral systems. What you will do Provides technical expertise implementing and supporting various phone systems throughout RHS. Avaya Aura solutions (Communications Manager, System/Session Manager, Messaging) Installs, implements, programs, modifies, moves adds/changes to phone systems and related applications. Ensures system changes and system documentation are properly updated and maintained. Assesses and Analyzes customer issues. Provides technical diagnosis and general technical support. Troubleshoot communications hardware and voice circuits. Implements solutions to maintain efficient operations and system integrity. Provides training and expertise to end users regarding telecommunications systems. Provides timely and thorough response to customer inquires to determine and repair technical issues. Qualifications Education High School Diploma or GED, (Required) Bachelors Degree, Communications or Computer Information Systems (Preferred) Experience 3-4 years relevant telecommunications experience in lieu of 7 years of general experience. (Required) Skills and Abilities Knowledge of TCP/IP and related network services (ie. DHCP, DNS, etc) , communications protocols and standards. General understanding of ethernet, SIP, H.323, digital, analog service delivery. Knowledge of server virtualization, operating systems, (ie Linux, windows, etc.) Experience supporting end users Outstanding communications skills-oral, written and presentation Ability to work within high-functioning teams Ability to thrive in a dynamic environment Strong organizational skills and attention to detail Licenses and Certifications 1 of the following certifications: Avaya Certified Implementation Specialist, Avaya Certified Support Specialist, Avaya Certified Solutions Specialist in the areas of Call Center, Messaging, Session Manager, Contact Center, or equivalent Cisco Certification, CCNA Voice, or other industry leading certification. (Required) Valid Driver's License Required As a Riverside Health System team member, our benefits have you covered: Health & Wellness: Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind: Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support: CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance: Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.