Medical Staff Services Coordinator

Newport News, Virginia Hours: Must be available to work afternoons, evenings, and weekends. Overview The Medical Services Coordinator consistently executes standardized protocols and effectively utilizes multiple specific computer and telephone software to facilitate, coordinate and complete multi-function tasks for scheduling, patient flow processes, transfers and transports to ensure continuity of care for the organization and the communities served. Referrals are provided for the Organization's service lines and Physicians. Participates in orientation of new employees and performance improvement process, and supports Riverside Nurse and Transfer center line. What you will do Handles encounters utilizing policies and process regarding health communication services and software, online tools and thorough documentation. Ensures each encounter maintains quality and customer service according to Call Center standards. Provides timely and appropriate follow-up and resolution. Assesses, facilitates and coordinates patient transports with a focus on maintaining safe practices. Provides assistance for multiple RHS service lines. Remains attentive to department needs through availability to receive and take calls by limiting off and unavailable state. Cross-trained to answer incoming calls for Riverside transfer Center and Riverside Nurse Triage. Completes appropriate number of documented encounters per hour within established productivity standards. Qualifications Education High School Diploma or GED, (Required) Experience Less than 1 year experience in a call center, customer service, patient care/coordination, business services environment (Preferred) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.