Genetic Counseling Assistant

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The genetic counseling assistant reports directly to the supervisor of genetics services The Genetic Counselor Assistant is responsible for supporting the genetic counselors and other clinicians in the genetics department with administrative functions, including triaging incoming cases for genetic counselor and geneticist review, assist with collecting necessary patient clinical information prior to appointments, focused on patient medical and family history information. Additional responsibilities include coordinating and scheduling appointments, updating patients' electronic medical records, routing telephone calls, assisting with the creation of educational materials and patient letters, participating in team meetings and performance/quality improvement projects, and other duties as assigned. The Genetic Counselor Assistant will also provide cross-coverage and be available to travel to other clinic locations to provide support as needed. Core Responsibilities and Essential Functions: Pre appointment preparation * Speak to any patient in need of assistance collecting family history information and document this history in EMR system. * Answer common questions from patients about upcoming appointment * Help patients access personal or family prior genetic testing prior to appointment as directed by genetic counselors * Triage patient scheduling based on referral indication * Ensure patients have accurate directions for upcoming appointment Assistant to genetic counselors * Coordinate and research all insurance coverage for genetic testing for patients. Prepare letters of medical necessity with guidance from genetic counselor. * Assist with coordinating genetic testing for family members for diagnostic testing at the direction of the genetic counselor by inputting accurate orders in laboratory on-line portals. * Check status of outstanding genetic testing and adjust patient follow up appointments as needed. * Send Mychart messages to patients with low-risk results documenting information appropriately in EMR and asking with any patient follow up calls related to these messages. Support Administrative Staff * Act as a resource for administrative staff with questions about incoming referrals and patient inquiries. Professional Role * Manner and dress reflect image of professional health care provider in World Class Clinic setting * Demonstrate outstanding written, verbal, non-verbal and interpersonal communication skills. * Possess and demonstrate sensitivity to individual spiritual, cultural, language and ethnic differences. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: 1-2 years post high school education Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: 1-2 years in a health care related position Required Required Minimum Skills: Excellent phone etiquette focused on customer service Knowledge of Microsoft Office suite Ability to handle confidential materials. Ability to handle multiple tasks. Excellent organizational skills. Attention to details. Ability to exercise independent judgment. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000 of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.