Jr. IT Helpdesk

Why work with us? Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate – measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions’ largest source of new clients. Google Review 4.4, Facebook Review 4.8 Jr. IT Helpdesk [Primary responsibilities] Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system Following up on any outstanding issues with customers regarding status and closure of incidents/requests Troubleshooting and resolve hardware, software and network problems Document procedures, FAQs, and inventory of assets Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions. Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities Company Security program administrator Company VPN administrator Company IT policy and application form creation VIP support, Business travelers support IT server room cleanup and follow up all kind of issue in IT room Network issue checkup and cooperation with Network team File server issue checkup and cooperation with Server team PC and laptop repair and software issue solving skill Security application management Windows and printer issue solving skill Server and Network basic knowledge [Qualifications] Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory Excellent problem-solving, communication and interpersonal skills Ability to prioritize and organize work to meet defined SLA's Android mobile in corporation experience is a plus Strong understanding of server or network basic skills We are an outstanding national staffing company with 19 years of success Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.