What are the responsibilities and job description for the Plumbing Technician Residential and Commercial position at 1-Tom-Plumber Franchise HQ?
Benefits:
1-Tom-Plumber is a 24/7 service company. We provide professional plumbing, drain, and sewer services with a focus on clean work, accurate diagnosis, and honest recommendations. We are building a team of professionals who take pride in doing the job the right way — protecting the customer’s property, documenting findings clearly, and recommending the right solution without shortcuts or pressure tactics.
We invest in quality tools, training, and systems so our technicians can work efficiently and professionally. Our goal is to create a supportive environment where good technicians can do high-quality work, grow their skills, and be recognized for their performance.
Position Summary
We are seeking an experienced Service Plumber to diagnose and repair plumbing issues in the field. This role is ideal for someone who is technically strong, communicates well with customers, works cleanly in occupied homes, and takes pride in delivering high-quality service.
What We Offer
Required
Phone screen → interview with General Manager and Master Plumber → background/MVR check → paid field evaluation for select candidates
To Apply: Please submit your resume and include a brief note about your service plumbing experience, including the types of jobs you handle independently
Work Location: In person
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.
- Company Truck
- 401(k)
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
1-Tom-Plumber is a 24/7 service company. We provide professional plumbing, drain, and sewer services with a focus on clean work, accurate diagnosis, and honest recommendations. We are building a team of professionals who take pride in doing the job the right way — protecting the customer’s property, documenting findings clearly, and recommending the right solution without shortcuts or pressure tactics.
We invest in quality tools, training, and systems so our technicians can work efficiently and professionally. Our goal is to create a supportive environment where good technicians can do high-quality work, grow their skills, and be recognized for their performance.
Position Summary
We are seeking an experienced Service Plumber to diagnose and repair plumbing issues in the field. This role is ideal for someone who is technically strong, communicates well with customers, works cleanly in occupied homes, and takes pride in delivering high-quality service.
What We Offer
- Competitive compensation with base pay plus performance incentives
- Fully stocked company-provided service vehicle
- Top-tier tools and equipment
- Health insurance
- 401(k) with company contribution
- Paid time off
- Opportunity for advancement as the company grows
- Supportive team environment
- Diagnose and repair common plumbing issues, including leaks, fixtures, toilets, disposals, valves, water heaters, pressure issues, and related service calls
- Troubleshoot plumbing problems accurately and recommend the appropriate repair or replacement options
- Communicate clearly with customers by explaining findings, presenting options professionally, and setting proper expectations
- Complete work in accordance with code, manufacturer standards, and company quality expectations
- Maintain clean, safe work areas and protect customer property while working in occupied homes
- Document each job accurately with notes, photos, and recommended next steps using ServiceTitan
- Coordinate with dispatch to keep schedules accurate and customers informed
- Maintain a clean, organized, and functional service vehicle and work area
- Follow company safety procedures and quality standards
- Participate in an on-call rotation and assist with occasional weekend or after-hours service as needed
- Monday through Friday
- Rotating on-call schedule for evenings, early mornings, and weekends
- High-quality workmanship with low callbacks
- Accurate diagnosis and sound repair recommendations
- Strong job documentation and professional customer communication
- Clean, safe, and respectful work in customer homes
- Reliable attendance, consistent productivity, and strong follow-through
- Professional appearance, strong work ethic, and positive team attitude
Required
- 3 years of service plumbing experience or strong equivalent field experience
- Valid driver’s license with clean driving record
- Ability to lift 50 lbs and work in basements, crawlspaces, tight spaces, and other physically demanding environments
- Strong customer service and communication skills
- Ability to diagnose plumbing issues independently and complete service calls professionally
- Comfortable using mobile apps and field service software such as ServiceTitan or similar platforms
- New Jersey plumbing license, apprentice background, or interest in working toward licensure
- Strong water heater diagnostic and replacement experience
- Strong troubleshooting skills across common residential and commercial plumbing systems
- Ability to present repair options ethically and professionally
- Experience working independently and running service calls solo
Phone screen → interview with General Manager and Master Plumber → background/MVR check → paid field evaluation for select candidates
To Apply: Please submit your resume and include a brief note about your service plumbing experience, including the types of jobs you handle independently
Work Location: In person
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.
Salary : $25 - $45