Franchise Business Coach

Who Are We?

EverSmith Brands is a rapidly growing platform of franchise brands serving the commercial facilities services sector. We have aggressive goals to become the premier franchisor in commercials services, providing growth opportunities for our franchisees and our home office team alike. EverSmith Brands is a portfolio company of the private equity firm Riverside Company, which has an extensive history as a growth investor in franchising businesses.

The EverSmith Brands platform includes:

• MilliCare, a premium, international franchise specializing in maintaining and restoring commercial flooring & textiles
• Kitchen Guard, a premier commercial kitchen exhaust cleaning franchise
• U.S. Lawns, the nation's #1 and largest exclusive commercial landscaping franchise
• Clintar, Canada's premier commercial landscaping & snow management franchise for 50 years,
• Prism, a specialty restoration franchise for textiles, art, electronics, documents, and more,
• The Seals, a fast-growing commercial Kitchen Services Franchise providing refrigeration and oven gasket installation, door sweeps, and many other services, and
• 1-Tom-Plumber, an emergency service plumbing franchise specializing in emergency plumbing, drain cleaning, and excavation.

Position Summary:

The Franchise Business Coach is responsible for overseeing specific territories of our 1-Tom-Plumber brand, ensuring the successful execution of goals. This role involves guiding franchise owners in understanding and implementing operational aspects of the business, providing mentorship, and offering strategic direction. By closely monitoring the overall progress of local franchisee businesses and their teams, the Franchise Business Coach supports franchisee growth and achievement. Furthermore, they cultivate strong, positive relationships between the corporate team and franchisees, fostering a supportive environment where franchisees feel confident and comfortable within the franchise system.

Key Responsibilities:

• Act as the primary home office contact for the franchisees.
• Conduct bi-weekly scheduled calls and/or meetings with franchisees.
• The first touchpoint of the month is to check the progress of goals set in the previous month and address any challenges the franchisee may be facing during the current month. This typically is by phone, email, or text message.
• The second touchpoint of the month is designed for a deeper look into the health of the business; operational/financial/staffing/sales activity. Virtual meeting if preferred. To prepare for this meeting, the advisor will review KPI’s from the franchisees P&L and balance sheet including but not limited to; Top line revenue (YOY, MOM comparison, actual vs budget), percentage of enhancement sales as it relates to their contract maintenance revenue, labor expense as a percentage of revenue, total direct costs as a percentage of revenue, equipment expense as a percentage of revenue and indirect & admin expense as a percentage of revenue.
• All activity, touchpoints and documents will be documented timely in Franconnect.
• Collaborate with other home office departments to ensure the franchisee’s business needs are meet. This may include one-on-one training with a business coach, a member of our accounting team, our marketing department or one of our field support specialists.
• Our business coaches facilitate yearly Peer Group Meetings and encourage the franchisee to attend. These peer group meetings are a great platform for franchisees to share best practices and learn from each other.
• Our business coaches connect with our franchisees during several events during the year. These events may include, 1-Tom-Plumber conference, discovery day, sales training, trade shows and networking events.
• Visit each location every 18 months working toward specific franchisee goals, review the facility/equipment/crews for compliance, inspection of a group of properties to ensure quality standards are being met.
• Our business coaches will assist the franchisee with their budget planning and creation. This will include a sales action plan tailored to the revenue targets set.

Required Qualifications:

• Bachelor's degree preferred.
• Seven years of experience in managing Profit & Loss Statements and other financial reports.
• Experience in B2B sales and service.
• Franchise experience required
• Willingness to travel overnight.
• Ability to work independently of a team.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience in managing financial statements such as Profit and Loss Statements, A/R & A/P aging reports, and Balance Sheets.
• Strong budgeting skills and experience.
• Ability to travel.

In addition to the key responsibilities and requirements, successful candidates will have a proven track record in the following areas:

Marketing and Sales

• Developing and implementing marketing plans to increase brand awareness in local markets.
• Utilizing effective lead generation techniques for B2B sales.
• Setting sales appointments for commercial clients.
• Delivering persuasive sales presentations.
• Closing sales deals successfully.

Field Operations Management:

• Optimizing job sequencing and routing efficiency.
• Managing labor and conducting field training.
• Ensuring high standards of quality control.
• Managing a field services business including creating repairs proposals.

Benefits:

• Full time position
• Competitive salary
• Annual performance bonus
• Paid time off
• Paid holidays
• Medical, dental, vision insurance
• Company paid life and disability insurance
• 401K with company match
• Great working environment (energetic, fun, friendly, casual, and collaborative)
• Growth opportunities
• Cell phone reimbursement
• Employee assistance program
• Flexible spending account
• Health savings account

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The employee is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

EverSmith Brands is committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.