IT Service Delivery Lead with Salesforce and Q2C

Role: IT Service Delivery Lead with Salesforce – Quote-to-Cash (Q2C)

Location: Vernon \ Los Angels, CA Hybrid 

They need to focus on Quote to Cash, not CPQ or other modules. Must also have Salesforce experience. 

Manager informed me that Non-Locals will be accepted but they have to move and be onsite from Day 1. If you have someone that is non local and is perfect fit, I will push them and get them an interview! We need to fill this 😊 

If you have a consultant who is a fit, please send me their profile along with Exact location, LinkedIn, visa status, and bill rate. Please include a summary with the must haves and why they are a fit. No more than 5-page resume

Position Details:

Location: Vernon \ Los Angels, CA (Hybrid Remote)/ must be onsite from day 1

Type: 12 Month Contract (Can Be Extended)/Contract to Hire possible

Interview Details

• 2-3 Zoom Video Interviews / Might be asked to go onsite in Vernon

Must Have:

• LinkedIn with a picture
• 15 years of progressive IT experience, including 10 years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.

Overview

We are seeking a highly experienced IT Service Delivery Lead to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation—particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

• Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Manage a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

• 15 years of progressive IT experience, including 10 years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
• Strong leadership, communication, and analytical problem-solving capabilities.
• Bachelor’s degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

• Experience with Agile methodologies and delivery models.
• Exposure to other enterprise SaaS applications such as JIRA, Power BI, or PLM.
• Relevant certifications in Salesforce, Syteline, Epicor, or NetSuite.