General Manager

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

Position: General Manager

Location: Grand Rapids, MI

Pay Range: $75,000- $85,000 base annual salary bonus potential!

Key Responsibilities:

Leadership and Strategic Planning:

• Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.
• Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.

Operations Management:

• Oversee day-to-day operations, including logistics, fleet management, scheduling, and customer service, to ensure operational efficiency and excellence.
• Optimize processes, workflows, and procedures to improve productivity, quality, and customer satisfaction.

Team Leadership and Development:

• Train, mentor, and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.
• Foster a culture of collaboration, accountability, continuous learning, and professional development within the organization.

Customer Relationship Management:

• Address customer concerns, feedback, and inquiries in a timely and effective manner.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements, safety standards, and company policies to mitigate risks and liabilities.

Business Development and Expansion:

• Develop and execute marketing strategies, promotional campaigns, and sales initiatives to attract and retain customers.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience in a leadership role, preferably in the waste management, logistics, or service industry.
• Strong business acumen, strategic thinking, and decision-making skills.
• Demonstrated ability to lead and inspire teams, drive results, and foster a culture of innovation and continuous improvement.

Why Choose Southwind: At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement. Together, we strive for excellence and have been recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company". Join us on our journey to shape the future of home services.

This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.