Field Operations Manager

Operations Manager – Burbank, CA

"To make the ordinary business of junk removal exceptional."

The Mission
We aren’t just hauling junk; we’re in the business of making space for possibilities. As our Operations Manager, you are the heartbeat of the Burbank franchise. You won’t just manage a schedule, you will lead a "blue-collar" elite squad, building a culture of excellence through intentional coaching and developing of every Truck Team Member. We are looking for a leader who lives and breathes our values: Professionalism, Accountability, Teamwork, Loyalty, Self-Discipline, and Respect.

The "Get Dirty" Phase

To lead the best, you must know the work. Be prepared to spend 90% of your time in the field during the first 3-4 months. You’ll be working side-by-side with Truck Team Members “Getting Dirty" to master the role, understand our operations from the ground up, build immediate credibility, and establish your leadership with the team.

Compensation

• Base Salary: $72,000 per year.
• Total Earning Potential: $85,000 – $90,000 inclusive of performance-based incentives and bonuses.

• Culture Leadership: Embody P.I.P.E. – Passion, Integrity, Professionalism, and Empathy our brand values while fostering a workplace rooted in Accountability, Teamwork, and Respect.
• Coaching & Developing: Act as a mentor to the Truck Team, identifying individual strengths and providing the continuous feedback and training necessary for professional advancement.
• Field-Ready Mentorship: This is a hands-on role. You must have the willingness and ability to work as a Truck Team Member on a route when needed, training crews on 1-800-GOT-JUNK? service standards and ensuring safety protocols are followed.
• Strategic Fleet Management: Master the daily routing and job dispatching to maximize operational efficiency and revenue.
• KPI Accountability: Own the numbers. You’ll track efficiency and customer satisfaction metrics to drive franchise growth.

• Lifting & Stamina: Ability to lift up to 50-60 lbs. repeatedly throughout the day.
• Movement: Comfortable with bending, kneeling, reaching, and walking for extended periods in various weather conditions.
• Safety: Ability to safely operate hand/power tools and perform basic vehicle checks.

• Experience: 3 years in operations or logistics leadership with excellent verbal and written communication skills.
• Self-Discipline & Organization: A great attitude paired with strong multi-tasking and time management skills to handle high-volume days.
• Technical & Mechanical Aptitude: Experience with basic truck/vehicle maintenance.
• Loyalty & Leadership: A proven track record of coaching and developing diverse teams and building long-term commitment.

• Education: In Entrepreneurship, Innovation, and Service Excellence
• Growth: Access to leadership development used across the global 1-800-GOT-JUNK? network.
• Purpose: Be part of a brand that prioritizes environmental and sustainability by repurposing, donating, and recycling whenever possible to keep items out of landfills and give them a second life.