SUMMARY:

The Vice President of Property and Portfolio Management serves as an integral member of the portfolio leadership team and is responsible for developing, implementing, and managing the strategic plan for the growth and profitability of the property and portfolio management division. He/she is responsible for maintaining a highly engaged and talented team who, together, deliver the highest level of service to our tenants and stakeholders while optimizing sustainable growth, and maximizing the ROI of our assets and investments.

The ideal candidate will have a track record of success in all aspects of property and portfolio management operations including accounting, talent management, business development, operational excellence, financial management and regulatory compliance.

DUTIES AND RESPONSIBILITIES:

Operational Excellence

• Implement operational strategies to promote best practices in safety, customer service, resident relations, regulatory compliance, portfolio management and financial performance.
• Oversee operational Key Performance Indicators (KPIs) to monitor and report operational and financial performance to executive leadership and key stakeholders.
• Oversee and monitor property management accounting, facilities, and operation teams while providing guidance and direction to internal and third-party management teams.
• Drive community engagement programs by fostering a sense of community both in and out of the workplace.
• Collaborate with executive leadership team as well as other company divisions to ensure all goals are clearly communicated and aligned.

Business Development

• Monitor occupancy statistics for all properties and provide recommendations on appropriate rent adjustments and or promotions.

• Oversee property on-boarding processes and systems to effectively transition properties from the development stage to a stabilized property.
• Serve as a strategic business partner to support clients, owners, and partners in business development and operational initiatives.

Financial Management

• Develop and oversee the Property and Portfolio management operating budgets.
• Drive operational improvement in collaboration with all team members.
• Provide insight and action plans to budget variances and trends affecting the financial performance of the division.
• Analyze Portfolio and Property management profit and loss statements and identify opportunities to maximize revenue and control operating expenses, including allowable rent increases, efficient unit turns, leveraging scalable vendor/contract pricing, vacancy, and delinquency rates.
• Ensure internal controls, timely/ accurate financial and property performance reports are provided to ownership on in-house and third party managed assets.
• Monitor/review portfolio analytics through Asset Investment Management, Business Intelligence and Portfolio Management resources.
• Provide knowledge, education, and training to the property management and portfolio management team to enhance the financial performance of the organization while fostering a dynamic work environment for all team members.

Talent Management

• Lead by example and exhibit the values and behaviors consistent with the Company’s culture.
• Oversee activities associated with training and employee development to engage and retain the most talented workforce in the marketplace.
• Follow, promote, and enforce safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained. Assist with safety investigations and corrective actions related to safety hazards and/or incidents both in the workplace and on the properties.

Regulatory Compliance

• Ensure compliance with local, state, county, local health, safety, and Federal Fair Housing regulations.
• Responsible for leading compliance team ensuring the company’s portfolio of LIHTC properties are following investor, lender, state, and federal regulatory requirements.
• Oversee and monitor all tax assessment appeals.
• Work with area managers to ensure that resident re-certifications, rent increases and utility allowances are monitored.
• Oversee the design and implementation of a comprehensive internal audit function to ensure compliance with applicable industry laws and regulations.
• Lead change management efforts to ensure compliance requirements are fully vetted and teams are effectively trained on any new or revised compliance process and procedure.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration/Management or related field
• Minimum 5 years of commercial and multi-family real estate management experience at a regional or national executive level.
• Experience in the affordable housing industry including Housing and Urban Development (HUD), Rural Development (RD) and/or Low-Income Housing Tax Credit (LIHTC).
• Certified Property Manager certification preferred.
• Strong understanding of Landlord/Tenant laws in multiple states.
• Ability to read, analyze and interpret financial reports and legal documents.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Strong organizational, problem-solving, and analytical skills
• Proficient using Microsoft Excel, Word, the Google Suite, Argus, and Property Management Software