What are the responsibilities and job description for the Property Management Systems Administrator position at Bear Property Management?
Position Summary:
The Property Management Systems Administrator is responsible for supporting, maintaining, and optimizing the company's business systems, software platforms, and technology processes. This position works across multiple departments to ensure system functionality, data integrity, user support, and operational efficiency. The Systems Administrator assists with software administration, system integrations, process automation, reporting, and technology-related projects while serving as a resource for end users. This role supports the organization's technology infrastructure and helps ensure business systems align with operational needs and company objectives.
Key Responsibilities:
Platform & Software Management
- Provide comprehensive support for AppFolio, RealPage, Jonas Premier software systems
- Oversee Treasury management software operations
- Assist with The Mortgage Office loan servicing software
- Execute bi-weekly Jonas Premier system enhancements and updates
- Continuously evaluate all software systems to ensure optimal utilization, identify underused features, and recommend improvements or training to maximize ROI
System Integration & Automation
- Implement and manage Cortex platform integration with Jonas Premier
- Facilitate software integration projects for Bear Homes
- Develop and maintain Smartsheet automation workflows for Real Estate Owned (REO) management
- Coordinate cross-platform data synchronization
Data & Reporting
- Deploy Power BI or AIM solutions for unified reporting across AppFolio, RealPage, and Jonas
- Create and maintain financial reporting dashboards
- Support data integration and analytics initiatives
Innovation & AI Initiatives
- Lead AI rollout initiatives across organizational systems
Documentation & Troubleshooting
- Troubleshoot system issues and implement solutions
- Document processes and maintain system protocols
Qualifications:
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
- 4 years experience with property management software systems
- Proficiency in AppFolio, RealPage, Jonas platforms a plus
- Experience with treasury management software (Cash Sheet preferred)
- Knowledge of Business Intelligence tools (Power BI, AIM, or similar)
- Familiarity with automation tools like Smartsheet
- Understanding of AI implementation in business environments
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Acute attention to detail.
- Strong interpersonal skills.
Core Competencies:
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands and Work Environment:
- Continually required to sit for long periods of time
- Continually required to utilize hand and finger dexterity (computer keyboard)
- Frequently required to talk or hear
- Occasionally required to lift/carry items up to 25 pounds
What You'll Love About Working Here:
- Invest in Your Future: 401(k) with company match, plus annual merit-based increases
- Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options
- Recharge and Renew: Generous paid time off and 8 paid holidays
- Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity
- Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments
- Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs
- Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives
- Be Rewarded: Eligible for performance-based bonuses
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.